Autochanger errors (7.1.2/7.1.3)

[guilhh]

We are installing a Autochanger (Tape Library - Adic Scalar 100) with LTO2 drives.

With Networker 7.1.1 (Windows 2003) everything is fine.

Unfortunatly, using version 7.1.2 (installing or upgrading) an error occurs:
- Jukebox 'Scalar100' failed: Input/output error

With version 7.1.3 there is another error:
- nsrjb: Jukebox error: Mon 5:58:29 PM Resource device

A simple "nsrjb" runs well, but other operations (inventory, label, mount, etc) receive the errors above.

Does anybody have any idea?

Thanks ... Guilherme.

 

[605]

I think something screwed the configuration and NW is not talking to the device which has the tape loaded.

Take a scratch tape and load it into a drive using the sjimm command. Then use tapeexer for each device to find which one asnwers properly. This should help you in finding your current configuratoin.

 

[guilhh]

I didn´t told before, but if the autochanger is removed we can use the drives (Device Operation) without problems. So, I think the error is specific to the Autochanger (not for the drives).

Anyway, the tapeexer (for the 4 drives) finished OK.

Report Summary:
Basic Test: passed
EOT Test: passed
FSF Test: passed
SCO Test: passed

Our procedure is always the same (It´s a new server installation). Remove NW, installing the version (7.1.1 or 7.1.2 or 7.1.3) and inquire / jbconfig (see below):

C:\Program Files\Legato\nsr\bin>inquire
scsidev@0.0.0:Compaq Disk Array 4.48|Disk, \\.\PHYSICALDRIVE0
scsidev@0.1.0:Compaq Disk Array 4.48|Disk, \\.\PHYSICALDRIVE1
scsidev@1.0.0:COMPAQ SCSI COMMUNICATEDA02|Unknown Device Type
scsidev@2.0.0:COMPAQ CD-224E 9.0B|CD-ROM
scsidev@5.0.0:ADIC Scalar 100 3.22|Autochanger (Jukebox), \\.\Changer0
scsidev@5.1.0:IBM ULTRIUM-TD2 4772|Tape, \\.\Tape0
S/N: 8110159637
ATNN:IBM ULTRIUM-TD2 8110159637
scsidev@5.2.0:IBM ULTRIUM-TD2 4772|Tape, \\.\Tape1
S/N: 1110214088
ATNN:IBM ULTRIUM-TD2 1110214088
scsidev@7.3.0:IBM ULTRIUM-TD2 4772|Tape, \\.\Tape2
S/N: 1110227493
ATNN:IBM ULTRIUM-TD2 1110227493
scsidev@7.4.0:IBM ULTRIUM-TD2 4772|Tape, \\.\Tape3
S/N: 8110141094
ATNN:IBM ULTRIUM-TD2 8110141094

C:\Program Files\Legato\nsr\bin>jbconfig
1) Configure an AlphaStor/SmartMedia Jukebox.
2) Configure an Autodetected SCSI Jukebox.
3) Configure an Autodetected NDMP SCSI Jukebox.
4) Configure an SJI Jukebox.
5) Configure an STL Silo.
6) Configure a Microsoft Removable Storage Jukebox.

What kind of Jukebox are you configuring? [1] 2
Installing 'Standard SCSI Jukebox' jukebox - scsidev@5.0.0.

What name do you want to assign to this jukebox device? Scalar100
Turn NetWorker auto-cleaning on (yes / no) [yes]? no

The following drive(s) can be auto-configured in this jukebox:
1> LTO Ultrium-2 @ 5.1.0 ==> \\.\Tape0
2> LTO Ultrium-2 @ 5.2.0 ==> \\.\Tape1
The 2 drive(s) that cannot be auto-configured will be addressed in a moment,
but first:
Do you want to configure any of the detected drives as shared or NDMP
drives or otherwise manually change their configuration? (yes / no) [no] no

Please enter the device path information in one of the following formats:

\\.\Tape0 --for local path or
host:device-path --for remote node or
host:drive-letter:directory path --for Windows disk file

You will be prompted only for those drives that could not be auto-configured;
the others will be skipped. Please provide the paths for these drives:

Drive 3, element 258
Drive path ? \\.\Tape2

Drive 4, element 259
Drive path ? \\.\Tape3

Only model LTO Ultrium-2 drives have been detected.
Are all drives in this jukebox of the same model? (yes / no) [yes] yes

Jukebox has been added successfully

The following configuration options have been set:

> Jukebox description to the control port and model.
> Autochanger control port to the port at which we found it.
> Autocleaning off.
> Barcode reading to on.
> Volume labels that match the barcodes.

You can review and change the characteristics of the autochanger and its
associated devices using nwadmin.

Would you like to configure another jukebox? (yes/no) [no] no

----------------------------------------------------------

We tried an installation after disabling "Removable Storage" services, but the error is the same.

We also "uninstall" (Windows - Device Manager): Medium Changers (ADIC Scalar 100 Library), SCSI and RAID controllres (Compaq 64-bit/66MHz Dual Channel Wide Ultra3 SCSI Adapter) and Tape drives (IBM ULTRIUM-TD2 SCSI Sequencial Device). Reboot the server and install new HW drivers, but the error still continues.

Running jbconfig with other options:
- 4) Configure an SJI Jukebox.
- 55) Standard SCSI Jukebox
- Scalar100 (Name)
- scsidev@5.0.0 (Control Port)
- no (auto-clean)
- no (NDMP)
- no (more than one path)
- \\.\Tape0 \\.\Tape1 \\.\Tape2 \\.\Tape3
- 37) LTO Ultrium-2
- yes (drive same model)
... but the error is the same.

As the configuration seems OK in version 7.1.1 we are thinking about to use it, but we received a strong advertise to not do so (serious bugs for Windows clients).

Is this correct? What do you suggest?

Very Thanks ... Guilherme.

 

[605]

The handle "\\.\Changer0" points most likely to the fact that RSM (Windows Removable Storage Manager) is enabled
and active. As you said.

Stop and disable it AND restart the server. This should clear the entry.

Actually, with the latest software version NW 7.2, the program will refuse to install the jukebox if RSM is active.

If you are in doubt, i would proceed to 7.2.

 

[guilhh]

What I did:

1) Remove Networker 7.1.2 (Metadata also).

2) Stop and disable service "Removable Storage".

3) Restart the Server.

4) Install Networker 7.1.2.

5) C:\Program Files\Legato\nsr\bin>inquire
Could not start a Removable Storage session (0x00000422).
scsidev@0.0.0:Compaq Disk Array 4.48|Disk, \\.\PHYSICALDRIVE0
scsidev@0.1.0:Compaq Disk Array 4.48|Disk, \\.\PHYSICALDRIVE1
scsidev@1.0.0:COMPAQ SCSI COMMUNICATEDA02|Unknown Device Type
scsidev@2.0.0:COMPAQ CD-224E 9.0B|CD-ROM
scsidev@5.0.0:ADIC Scalar 100 3.22|Autochanger (Jukebox), \\.\Changer0
S/N: ADIC9U0074C15
scsidev@5.1.0:IBM ULTRIUM-TD2 4772|Tape, \\.\Tape0
S/N: 8110159637
ATNN:IBM ULTRIUM-TD2 8110159637
scsidev@5.2.0:IBM ULTRIUM-TD2 4772|Tape, \\.\Tape1
S/N: 1110214088
ATNN:IBM ULTRIUM-TD2 1110214088
scsidev@7.3.0:IBM ULTRIUM-TD2 4772|Tape, \\.\Tape2
S/N: 1110227493
ATNN:IBM ULTRIUM-TD2 1110227493
scsidev@7.4.0:IBM ULTRIUM-TD2 4772|Tape, \\.\Tape3
S/N: 8110141094
ATNN:IBM ULTRIUM-TD2 8110141094

Unfortunatly, the entry \\.\Changer0 is still there and a message (Could not start a Removable Storage session) appears. I checked the services and the "Removable Storage" is disabled (and not started).

Very rarely we received a message "jbconfig: Jukebox error: scsi command MODE_SENSE failed", but trying again the jbconfig runs OK.

There is any way to check if there is another process "locking" the devices?

We are also checking the Device Drivers with our supplier.

Best Regards ... Guilherme.

------------------------------------------------------------

Additional Information:
Windows:
Microsoft Windows Server 2003 - Standard Edition

Device: Medium Changers
ADIC Scalar 100 Library
Driver Provider: Microsoft
Driver Date: 10/1/2002
Driver Version: 5.2.3790.0
Driver files: C:\WINDOWS\system32\DRIVERS\adicsc.sys
File Version: 5.2.3790.0 (srv03_rtm.030324-2048)

Device: SCSI and RAID controllers:
Compaq 64-bit/66MHz Dual Channel Wide Ultra3 SCSI Adapter
Driver Provider: Microsoft
Driver Date: 10/1/2002
Driver Version: 5.2.3790.0
C:\WINDOWS\System32\DRIVERS\adpu160m.sys
File version: RTC_XP07 (lab01_n(storbuild),010917-1031)

Device: Tape drives
IBM ULTRIUM-TD2 SCSI Sequencial Device
Driver Provider: IBM Corporation
Driver Date: 11/16/2004
Driver Version: 6.0.6.8
Driver files: C:\WINDOWS\system32\DRIVERS\ibmtp2k3.sys
C:\WINDOWS\system32\IBMCTCoInstall.dll
C:\WINDOWS\system32\ntutil.exe
File Version: 6.0.6.8 built by: WinDDK

 

[605]

adicsc.sys is no NW program/driver. I think it still blocks and prevents NW from taking full control.

BTW - how did you achieve to get these driver infos listed?

 

[guilhh]

The information about the Drivers was taken:

My Computer -> Manage -> Device Manager -> Medium Changers -> Adic Scalar 100 Library (Properties).

After "HP 64-bit/66-MHz Dual Channel Wide Ultra3 SCSI Adapter" Driver upgrade (Adaptec) we still receive "input/output error".

As your supplier told there isn´t "special" Driver for that Library (and the Windows default is used), but I´ll check again.

Regards ... Guilherme.

 

[guilhh]

Another issue:

At Legato site (downloads) the only version available (for Windows 2003) is 7.1.3.

Where we can get the version 7.2?

 

[605]

Guilherme,

for NetWorker, you do not need a separate jukebox driver. It#s in the software.


With respect to NW 7.2: It is there. Just go to

http://portal1.legato.com/resources/downloads/

and look
for Networker. It will return a long list of 7.2 versions.

 

[guilhh]

In the site you provided I did a "Evaluation Request". Now, I´m waiting for a contact (Sales Representative) to get the version 7.2.

What looks strange for me is that errors justs happens in version 7.1.2 and 7.1.3 (7.1.1 it´s OK). See below what happened when I tried an "autodetection":

02/24/05 08:52:11 nsrd: NetWorker
02/24/05 08:52:11 nsrd: 7.1.2.Build.325
02/24/05 08:52:11 nsrd: 325
02/24/05 08:52:11 nsrd: Thu Jun 3 22:29:21 2004
02/24/05 08:52:11 nsrd: Build arch.: nt86
02/24/05 08:52:11 nsrd: DBG=0,OPT=
02/24/05 08:52:11 nsrindexd: Running nsrck to check client file indices
02/24/05 08:52:11 nsrd: index notice: checking index for 'em01sbkp.embraco.com'
02/24/05 08:52:11 nsrd: index notice: C:\Program Files\Legato\nsr\index\em01sbkp.embraco.com contains 0 records occupying 0 KB
02/24/05 08:52:11 nsrd: index notice: Completed checking 1 client(s)
02/24/05 08:52:23 nsrd: Evaluation Edition
02/24/05 08:52:23 nsrd: License Checking disabled
02/24/05 08:52:28 nsrd: Jukebox 'Scalar100' failed: Input/output error
02/24/05 08:52:28 nsrd: Jukebox 'Scalar100' failed: Input/output error
02/24/05 08:52:32 nsrmmd #1: Start nsrmmd #1, with PID 3960, at HOST em01sbkp.embraco.com
02/24/05 08:52:34 nsrmmd #2: Start nsrmmd #2, with PID 2516, at HOST em01sbkp.embraco.com
02/24/05 08:52:36 nsrmmd #3: Start nsrmmd #3, with PID 3444, at HOST em01sbkp.embraco.com
02/24/05 08:52:38 nsrmmd #4: Start nsrmmd #4, with PID 3608, at HOST em01sbkp.embraco.com
02/24/05 08:54:37 nsrd: media info: searching for new backup devices...
02/24/05 08:54:38 nsrd: media info: Found new LTO Ultrium-2 device \\.\Tape2. (<IBM ULTRIUM-TD2 4772 at SCSI Port 5 Target 1 LUN 0>)
02/24/05 08:54:38 nsrd: media info: Found new LTO Ultrium-2 device \\.\Tape3. (<IBM ULTRIUM-TD2 4772 at SCSI Port 5 Target 2 LUN 0>)
02/24/05 08:54:38 nsrd: media info: Found new LTO Ultrium-2 device \\.\Tape0. (<IBM ULTRIUM-TD2 4772 at SCSI Port 8 Target 3 LUN 0>)
02/24/05 08:54:38 nsrd: media info: Found new LTO Ultrium-2 device \\.\Tape1. (<IBM ULTRIUM-TD2 4772 at SCSI Port 8 Target 4 LUN 0>)
02/24/05 08:54:38 nsrd: media info: Found new Standard SCSI Jukebox ADIC@5.0.0. (<ADIC Scalar 100 3.22 at SCSI Port 5 Target 0 LUN 0>)
failed to acquire device lock on scsidev@5.0.0
failed to acquire device lock on scsidev@5.0.0
failed to acquire device lock on scsidev@5.0.0
There appears to be something incorrect about your jukebox
installation. Please consult your device's documentation
to help you troubleshoot your installation.
02/24/05 08:54:39 nsrd: media warning: Can't create new Standard SCSI Jukebox scsidev@5.0.0: Input/output error
02/24/05 08:54:41 nsrd: media info: Finished searching for new backup devices.

02/24/05 09:09:17 nsrd: NetWorker
02/24/05 09:09:17 nsrd: 7.1.3.Build.404
02/24/05 09:09:17 nsrd: 404
02/24/05 09:09:17 nsrd: Fri Dec 17 15:16:39 2004
02/24/05 09:09:17 nsrd: Build arch.: nt86
02/24/05 09:09:17 nsrd: DBG=0,OPT=
02/24/05 09:09:17 nsrindexd: Running nsrck to check client file indices
02/24/05 09:09:17 nsrd: index notice: checking index for 'em01sbkp.embraco.com'
02/24/05 09:09:17 nsrd: index notice: C:\Program Files\Legato\nsr\index\em01sbkp.embraco.com contains 0 records occupying 0 KB
02/24/05 09:09:17 nsrd: index notice: Completed checking 1 client(s)
02/24/05 09:09:22 nsrd: Evaluation Edition
02/24/05 09:09:22 nsrd: License Checking disabled
02/24/05 09:11:10 nsrd: media info: searching for new backup devices...
02/24/05 09:11:11 nsrd: media info: Found new LTO Ultrium-2 device \\.\Tape2. (<IBM ULTRIUM-TD2 4772 at SCSI Port 5 Target 1 LUN 0>)
02/24/05 09:11:11 nsrd: media info: Found new LTO Ultrium-2 device \\.\Tape3. (<IBM ULTRIUM-TD2 4772 at SCSI Port 5 Target 2 LUN 0>)
02/24/05 09:11:11 nsrd: media info: Found new LTO Ultrium-2 device \\.\Tape0. (<IBM ULTRIUM-TD2 4772 at SCSI Port 8 Target 3 LUN 0>)
02/24/05 09:11:11 nsrd: media info: Found new LTO Ultrium-2 device \\.\Tape1. (<IBM ULTRIUM-TD2 4772 at SCSI Port 8 Target 4 LUN 0>)
02/24/05 09:11:11 nsrd: media info: Found new Standard SCSI Jukebox ADIC@5.0.0. (<ADIC Scalar 100 3.22 at SCSI Port 5 Target 0 LUN 0>)
failed to acquire device lock on scsidev@5.0.0
Failed to acquire device lock on scsidev@5.0.0
Failed to acquire device lock on scsidev@5.0.0
There appears to be something incorrect about your jukebox
installation. Please consult your device's documentation
to help you troubleshoot your installation.
02/24/05 09:11:11 nsrd: media warning: Can't create new Standard SCSI Jukebox scsidev@5.0.0: Resource device
02/24/05 09:11:13 nsrd: media info: Finished searching for new backup devices.

 

[605]

This may well be. As i have another status i forgot that i can download the files right away. Actually, the link will later lead to the fpt server:
ftp://ftp.legato.com/pub/eval/2004Q4

Then look for the correct file.
======================================
"Failed to acquire device lock on scsidev@5.0.0" points to the fact that somthing else uses the device and therefore NW cannot use it. That's exactly what i said. You better unload the adic driver as mentioned earlier. What can you do wrong?.

 

[guilhh]

I´m not able to see any file in the ftp site. Do you have the specific name of the file (for Windows 2003)?

For sample, I can download the specific file (7.1.2):
ftp://ftp.legato.com/pub/eval/2004Q2/nw712_win_x86.exe

 

[605]

Actually, the latest version is in
ftp://ftp.legato.com/pub/eval/2005Q1/nw72_ncw10_win_x88.exe

Sorry for the confusion.

 

[guilhh]

ISA Server: extended error message :
200 Type set to I.
200 PORT command successful.
550 /pub/eval/2005Q1/nw72_ncw10_win_x88.exe: No such file or directory.

 

[guilhh]

I found the file. In fact it´s nw72_ncw10_win_x86.exe.

 

[605]

Sure. sorry for the typo.

 

[guilhh]

With version 7.2 we received the same error of 7.1.3:

C:\Program Files\Legato\nsr\bin>nsrjb -I -S 1
nsrjb: Jukebox error: Thu 1:44:27 PM Resource device

We´ll try to operate the Library in the Windows to be sure it is configured correctly.

 

[605]

I did not expect anything else. As long as you do not get rid of the jukebox driver, you will not succeed.

 

[605]

OK - i verified how you can get rid of the \\.\Changer0 entry.
- In the Device Manager i disabled the autochanger entry and
- i restarted the system.

Afterwards i ran jbconfig. All works as expected.

 

[guilhh]

Very similar you did our suplier suggested:
- Update Driver "Medium Changers - Adic Scalar 100" choosing "Unknown Medium Changer".
- Disable Driver.
- Restart Windows.

Unfortunatly this workaround didn´t work until we re-installed the Windows 2003 in our Server.

Anyway, now we´ll continue our job.

Very Thanks for your help ... Guilherme.