Auto Transfer

[lmtb]

Any suggestions with this query....we need agents to just cold transfer calls into the appropriate queues however we find that some agents are transferring into the queue and taking the opportunity to 'hide' from work by sitting in the queue waiting for the call to be answered (cold transfers are acceptable for this business).

Is there a configurable option (IP phones 4610's), so that we could have a tranfer automatically go through as soon as it finds a connection.

Any suggestions welcome ....