Auto-reply only works on internal mail accounts

[ARCITS]

Our "Out Of Office AutoReply" only works for internal mail accounts and not external to our network.

Is there an option not turned on somewhere?


Thanks

 

[Grenage]

Under the IMS, and then under Internet Mail/Advanced Options there is a tickbox with "Disable out of office replies to the internet". This is probably enabled.

 

[AlexIT]

You definately want to keep this disabled! Even internally using the auto-reply can cause a denial of sevice attack on your own Exchange server (two people auto-replying between them.) If you were to permit this traffic outside you risk a huge bandwidth problem...

 

[Grenage]

Doesn't out of office only respond with the Pre-defined message once per sender ? or is that only internal.

 

[mot98]

"Out of Office Reply" only gets sent once per sender!! This is designed to avoid D.O.S attacks.



mot98

"Do, or do not. There is no 'try'."
- Yoda ('The Empire Strikes Back')

 

[ARCITS]

Thanks for the advice everyone but I still have the problem.
If I turn on my "out of office auto reply" then if an internal user e-mails me they get one reply only which is fine.
What the real issue is, is that if an external customer for example e-mails me they get NOTHING, which renders the functionality pretty useless!
Any further suggestions appreciated.


Best Regards,



Andy.

 

[mot98]

Follow grenage's tip above..this will turn the "Out of Office Reply" on for the internet.

mot98

"I'd rather be dead and cool..then alive and uncool."
---Harley Davidson & The Marlboro Man