auto attendant

[jaylek]

Hai,

Can any one help me to configure the autoattendant in One box?
I have configured the voice mail and is ok. Now to enable the autoattendant for 2 analog trunk lines what set up should i use? Also how to record the autoattendant message?
The details are
Voice mail version 4.01
System MX-ONE TSW VERSION: CXP1010101/4/TSWSP05/R6A
Please help.

Thanks in advance.
Regards,

 

[doktor]

Hi Jaylek

You should use the callprocessors for this purpose.
The Callprocessors give you the possibility to decide where to transport the call if you press 1, 2 or 3 etc.
A welcome greeting can be recorded as the sponsor greeting.
This message should tell callers to press 1 for e.g. the sales department etc.

///doktor

 

[jaylek]

Thanks Doctor,

Could you please tell me how the recording can be done? Thru phone it is possible?

Thanks,

 

[doktor]

The recording are done in the same way, as if you record a greeting for your personal mailbox.

///doktor