Auto Attendant

[LCUDK]

Hello,

I have an Option 11 running release 25.4. It has 2 primes for incoming and outgoing calls. when you call one of the primes you get the auto attendent, which is correct. when you call the other it goes straight to a phone. Can someone give me a quick primer in where to go to change that behaviour so the AA answers the call?

Thanks,

Doug

 

[acewarlock]

What do you mean by Primes?




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[LCUDK]

Sorry. T1's

 

[acewarlock]

Can you post the RDB's for both?




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[GHTROUT]

Are you saying each prime has a different phone number? PRIs are generally DID so you will have a range of numbers, shared across both PRIs, each terminating on a specific DN.

OK, whatever... to start.
-Trunk Programming - verify AUTO and NITE values




GHTROUT.com | FAQs | Recent Replies

 

[GHTROUT]

Prime is commonly used to describe ISDN PRI (23b+d) in SBC/ATT land.

Unless the route is DID or TIE signaling, PRI serves no purpose and the span is probably just straight T1.

GHTROUT.com | FAQs | Recent Replies

 

[LCUDK]

Thanks guys in advance for your help. I am more of a MAC guy and haven't had a chance to break this part of the system yet. I have two PRI's. one is for outgoing, one is for incoming. We do not map did's to dns. The outgoing prihas a different pilot number than the other pri. when someone calls in on pri 1, xxx-4500 they ger meridian mail's AA. The problem is if we call someone it goes out the second PRI xxx-8480 and when they use redial or call the number back it is going to someones phone. I looked at IDC and put the number in there but it didn't seem to solve the problem.

 

[acewarlock]

You should call your Vendor.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[LCUDK]

Here's the RDB for the first one that works correcctly:

TYPE RDB
CUST 00
DMOD
ROUT 3
DES PRIINCOMINGONLY
TKTP DID
NPID_TBL_NUM 0
SAT NO
RCLS EXT
DTRK YES
BRIP NO
DGTP PRI
ISDN YES
MODE PRA
IFC NI2
CBCR NO
NCOS 0
SBN NO
PNI 00000
NCNA YES
NCRD NO
CHTY BCH
CPFXS YES
CPUB OFF
DAPC NO
BCOT 0
INTC NO
DSEL VCE
PTYP PRI
AUTO NO
DNIS NO
DCDR NO
ICOG ICT
STEP
ACOD 7903
PII NO
TARG 01
CLEN 1
BILN NO
OABS
INST
IDC YES
DCNO 1
NDNO 1 *
DEXT NO
DNAM NO
ICIS YES
TIMR ICF 512
OGF 512
EOD 13952
NRD 10112
DDL 70
ODT 4096
RGV 640
FLH 510
GRD 896
SFB 3
NBS 2048
NBL 4096
TFD 0
DRNG NO
CDR NO
MUS YES
MRT 20
RACD NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
TTBL 0
ATAN NO
PLEV 2
MCTS NO
ALRM NO
ART 0
SGRP 0
AACR NO

 

[LCUDK]

Here is the one that is incorrect:

TYPE RDB
CUST 00
DMOD
ROUT 1
DES PRI
TKTP DID
NPID_TBL_NUM 0
SAT NO
RCLS EXT
DTRK YES
BRIP NO
DGTP PRI
ISDN YES
MODE PRA
IFC NI2
CBCR NO
NCOS 0
SBN NO
PNI 00001
NCNA YES
NCRD NO
CHTY BCH
CPFXS YES
CPUB OFF
DAPC NO
BCOT 0
INTC NO
DSEL 3VCE
PTYP PRI
AUTO NO
DNIS NO
DCDR NO
ICOG IAO
RANX NO
SRCH LIN
TRMB YES
STEP
ACOD 7901
TCPP NO
PII NO
TARG 01
CLEN 1
BILN NO
OABS
INST
IDC YES
DCNO 1
NDNO 1 *
DEXT NO
DNAM NO
ICIS YES
TIMR ICF 512
OGF 512
EOD 13952
NRD 10112
DDL 70
ODT 4096
RGV 640
FLH 510
GRD 896
SFB 3
NBS 2048
NBL 4096
TFD 0
DRNG NO
CDR NO
MUS YES
MRT 20
RACD NO
EQAR NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
TTBL 0
ATAN NO
PLEV 2
MCTS NO
ALRM NO
ART 0
SGRP 0
AACR NO

 

[LCUDK]

Unlesss their is a way to have the second PRI send the number for the first PRI....that would solve it all.

 

[Johnthephoneguy]

Your CO can make that happen.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[1Rita1]

Just a thought... are the trunks auto terminating somewhere?
Load 20
PRT
TRK
Look for ATDN.

 

[spunkysus]

If the 8480 number is the only number going out each call and when called back it goes to a phone ,then I would build 8480 as an ACD that NCFW to voice mail.Then go into LD 49 and direct the 8480 to the voice mail dn.Last but not least go into the MerMail and build a DN that points to the same menu service as the 4500.Or you could point the 8480 in the IDC to the 4500.Maybe this is a solution.