Auto-Attendant Setup Question

[jwt1965]

A newbie question - We have a Merlin Legend R7 system with Intuity Audix 4.3. I am trying to setup an auto-attendant and I have a question. Can it be configured so that a caller can transfer to a call group instead of a single extension. If so how do I configure this. When I try to set it up using Call group 771 (Sales), I get the message invalid extension when I hit enter. Our extensions are 4-digits.

Thanks,
Joel

 

[orypecos]

I was under the impression that the number being transfered to had to be a subscriber(if the 'display system features says subscribers on the 3rd page)and the Intuity will only transfer to the same number of digits as the 4 digits that is used 4 other subscribers.

Da-vi'do

P.S. For the best response to a question, please read FAQ222-2244. Also give the type & version of your voice mail & pbx system & preview your post to make sure it is complete & understandable. Be aware that if u don't answer a question, I usually will not continue to help u. Please leave a post on how u fixed the problem too.

 

[jwt1965]

I renumbered the call group to 4 digits and that seems to work. Thanks for the replies.