Auto Answer Disconnects upon Connection

[ppenning]

Good Day everyone,
I have a strange one here...
I have a 4622SW set "Auto Answer" NO
My Agent ID is set to "Auto Answer" ACD
I have a Manual-In button so the call will go to After Call upon completion (Reps are to enter a Work Code after each call).
My problem is with the Auto Answer of the call. I hear the Zip-Tone and then the call is immediately disconnected and I am thrown into after call. When I take Auto Answer off of the agent ID, the phone rings, the agent can answer the call manually and the call is not disconnected. Only with Auto Answer does this happen....

Any ideas?

 

[orypecos]

Is it only with this agent? and if so, is this agent set up with same phone and parameters with an agent that is working?

Da-vi'do Juan-is'imo
P.S. For the best response to a question, read FAQ222-2244. Also give the type & version of your voice mail & pbx & preview your post to make sure it is complete & understandable. Please answer all questions so that I may have the info to assist you. Leaving a post on how you fixed the problem will also be appreciated.

 

[ppenning]

The problem is with all agents. The strange thing is that if I call the VDN directly (Internal Call) the auto answer works fine. It's only when I call the VDN from an external line. (The VDN's here are DID numbers)

Thanks,
Perry

 

[Spookytooth]

What hardware platform is this?

 

[ppenning]

CM 3.1.2 with all firmware completely up to date...

8710 at the Core
8300 w/ 3 G-700's at this particular call center.
All IP Phones (4622SW)

 

[orypecos]

Try having the attendant answer a call on some other trunk(non did)and transfer the call to the vdn while not staying on the call. What I am thinking is there is something about that trunk and answer supervision.

 

[ppenning]

That sounds like it could be... I know that Auto-Answer works just fine if we call internal... I will start looking at the trunks...
Thanks...
Perry

 

[ppenning]

It appears that a server patch has corrected this issue...

Rel. 3.1.2

Patch:
01.2.632.1-13202

Thanks!
Perry

 

[orypecos]

Another example of Avaya sending out systems without getting the bugs out of them first. Send a bill to Avaya for $320 per hour for the time that you and yours have spent on it. They would charge you if the the problem was caused by you, so why not charge them for being their 'beta' tester???

 

[ppenning]

Boy wouldn't that be a nice pay check... I have 3 issues that were resolved by this patch. Most of a week was spent on these... Hmmm....