if a user nee to be able to Dial both ways they yes,
otherwise it is perfectly valid to have the same short coe in syste short coes & user short codes (the user short code takes priority)
I would make one change to westi's suggestion & have the restricte short coe as the system short coe & then a the urestricted one to the users who are allowe to use it, this results is a "Fail Safe" when adding new users.
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