Aura operator 800 routing

[danfront]

We have a sister company and we need all calls routed to the new 800 number to be answered differently than all other incoming calls. So, is there a way to route a specific VDN 800 number to the operators and have it display a predefined name on their consoles so they know the call needs to be answered with a different greeting?

Thanks!

 

[smokinjoe2938]

an 800 number points to a did or a pbx extension, once you find this out go to the trunk group it comes in on and cha incoming call handling treatment and trunk group number, from there enter the extension number delete all digits and then insert the number you want to to be converted to such as the operators number etc....

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[lopes1211]

If it's an actual attendant console, calls are usually routed via a Listed-Directory-Number. "change listed" will let you define additional extensions to ring the operator and define a unique name for each one.

-CL

 

[danfront]

We just ended up setting the new 800 number to route to an extension on a separate phone that way the operators don't have to always look at the console to see what customer is calling.

Thanks to all.