Updated:
17 Aug 2016
Author:
Charles Christner
Details
AAM Notify Me cannot send text messages to AT&T mobile phones.
Notify Me text notifications work to Verizon Mobile phones.
On initial configuration Text Notify Me worked to all carriers used.
The site has advised no known changes.
Problem Clarification
Text messages from AAM Notify Me are not received by the AT&T users.
IMAP/SMTP Messaging Log shows the text is delivered to the Mailbox Gateway Machine Name configured on the Storage Server found under Administration>Messaging>IMAP/SMTP Settings>Mail Options.
SMTP log:
Mar 11 14:57:18 voicemail postfix/smtp[24902]: 03936110051: to=<818xx@txt.att.net>, relay=xx[xx]:25, delay=30, delays=0.03/0.01/0/29, dsn=2.6.0, status=sent (250 2.6.0 <14887873.610.1457737006527.xx@xx.com> [InternalId=72315228] Queued mail for delivery)
Mar 11 14:57:18 voicemail postfix/qmgr[25911]: 03936110051: removed
Cause
The logs show the Text message from the AAM are being successfully sent to the Mailbox Gateway Machine (SMTP Proxy Server).
This means the Mailbox Gateway Machine is not forwarding the text messaging or the Carrier is not accepting it.
Solution
1. Verify the users Notify Me text configuration has a 10 digit number and that the Mobile Operator is correct.
2. Verify the Mobile Operators for the vender are correct:
Storage Server Administrator>Messaging>Messaging System (Storage) >Class of Server>Notification>(See Mobile Operators) link. The configuration can be compared with the Mobile carrier's website for the correct format.
3. Verify the IMAP/SMTP Messaging log for delivery failures.
a. If failures are found with communication to the Mailbox Gateway Name test communication via nslookup -type=mx port25.com and make corrections as needed.
b. If failures are not found then advise the Mailbox Gateway administrator to verify communication to the mobile carrier.
Note: Changes to the Mailbox Gateway Name under Trusted Hosts are not service affecting to AAM call answering. Changes to the trusted hosts name or IP may affect communication network communication with that server.
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)