Audix zero out to VDN? 1

[jwgrant]

I administer two g3's. One has Intuity audix and the other audix. On the Intuity audix system I have mailboxes setup to zero out to a vdn (queues them to a call center q). On the Audix system I am trying to do the same thing, but when I test the zero out I am getting a message that states its an invalid extension?

Audix is setup to allow transfer outs as follows;

CALL TRANSFER OUT OF AUDIX
Transfer Type: enhanced_cover_0
Transfer Restriction: digits
Covering Extension: 4000


Could it be a COR/COS problem?

Any help would be appreciated?


Thanks in adavance

Jim Grant

 

[netcon1]

look at the display transfer dialplan on the Audix and see if that VDN extension range is allowed.

It is display transfer or display system transfer...
I forget which one.

Also if it is allowed, add a mailbox for the VDN extension. Manually put in a long password for security reasons, and then try it. should work either way.

Netcon1
(Mark if useful!!)

 

[jwgrant]

Thanks, I used ch transfer dial-plan, the zero out now works great.