Audix Name Translations

[TMiyake]

Here's the situation:
Definity G3SiV6, internal Audix card for voicemail
We used to not have any problems with people’s names being too long. Here is the format we use: LastName,FirstName. No space, and a “comma” separating the two. We have a person who is already setup with a 17-character last name and a 5-character first name (22 total) and the transfer into voicemail works fine. We have a new person with 14-character last name and a 6-character first name (20 total), but it won’t transfer into voicemail properly (it asks to reenter the subscriber phone number). Avaya/Lucent/Expanets (what ever they call themselves this week) say the 17-character name shouldn’t work to begin with and tell me to put the persons extension in front of their name (1234LastName,FirstName). This will mess up our naming convention, and I don’t understand why it’s not working. The “Audit Switch-Names” passes with no errors, but it still doesn’t work.

Sorry for the long write up, but anyone have any ideas?

Thanks in advance,

Tom

 

[TMiyake]

Never mind. I figured it out. The problem is that we have move people with the same "dial by name" configuration (i.e. Henry would be 436 & Henderson would be 436). Since the “comma” is past the first 12 characters, it won’t recognize the last half. I need to figure out a way to distinguish the person’s last name.

Thanks,

Tom

 

[clausen]

To distinguish the person’s last name from their first do the following:
lastname, firstname

Make sure there is a space after the comma. Audix looks for the space to determine the last name location. If you put the extension in front of their name it will really mess it up! I don't know how many subscribers you have but the name change adding the space will fix your problem. Hope this helps

Thanks

Chris