Audix message lights

[1brc]

Can anyone tell me how to reset the message waiting light. I have several sets thet the light stays on after all messages are cleared. The system has been restarted but that didn't help.

 

[dufus2506]

If you really want to know the source of the light, you need to use a station with global message retrieval. Do a 'change system-parameters features' and add a display phone to the list of stations with global message retrieval on page 2 to program one.

Then add the following buttons to the display phone: cov-msg-retr, next, and delete. Press the cov-msg-retr button, and dial the extension of the phone with the stuck on message waiting lamp. Press 'next' sto scroll through the messages for that phone.

If you see a message from another station, press delete.

Press exit or normal to clear the display when you're done.

Of course the 'clear amw all <extn>' command will shut off the message waiting lamp, but it won't tell you why it came on, or if it will happen again.



Carpe dialem! (Seize the line!)

 

[1brc]

Thanks for the reply but this ain't working for me. I am not at the site and am working remotely. I tried the clear amw all command and it says clear is an invalid entry. Now what?

 

[98Converter]

Did you try it in the PBX - not Intuity?

Thanks,
Chris

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[1brc]

I don't think there is a way to do it in the pbx. This thing is a Legend 7.0 with Audix mail. To my knowledge there is no place to type a command in the pbx.

 

[dufus2506]

Oh, this is Merlin legend?

Sorry, but this is the wrong forum for that question.

Click here for help with Merlin questions:

http://www.tek-tips.com/threadminder.cfm?pid=689

Carpe dialem! (Seize the line!)

 

[1brc]

Thanks