AUD328 2

[subric]

AUD328 0712BE23 00000C36 00000002 00001444 00000000 00000000 00000000

AUD328 0721B022 00000C36 00000002 00002483 00000000 00000000 00000000

AUD328 0753B9E6 00000C36 00000002 000008F2 00000000 00000000 00000000

>ld 32
NPR000
.conv 0712
=> 004 1 04 18

.conv 0721
=> 004 1 08 17

.conv 0753
=> 004 1 04 23

These TNs do NOT EXIST in system

.stat 4 1
SHELF UNEQ

Is this corruption in the database?

 

[PERRYPJ]

CONV 0002, there is no corruption an AUD328 is just a Call Register message
Agent is not active on an ACD call. *CRINFO.

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[subric]

Ok,

But why would it say it's on a TN that does not exist?

 

[PERRYPJ]

When you convert you use the last 4 digits of the HEX

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[subric]

ok thanks I will check it out

 

[subric]

Ok I got the correct TNs.

The documentation says

AUD0328 Agent is not active on an ACD call. *CRINFO.

Action: Darken ACNT lamp, idle CR and clear pointer in agent's block.

I am not sure they mean by Darken ACNT lamp, idle CR and clear pointer in agent's block

 

[curtismo]

Action: Darken ACNT lamp, idle CR and clear pointer in agent's block.

My layman's definition (others feel free to correct, if needed):
Turn off the agent set's LCD indicator, set the Call Register as ready to handle another call, and remove the memory indicator in the system that says "hey, this agent has an active call" so that he is idle and can be assigned another call.