Attendant Queue vs ACD Queue?

[abacks]

If you set up the attendant console to login to an ACD skill and receive calls from a VDN and vector, but leave "0" as the "attd" in the dial plan, then the console has 2 queues. How do these interact? If a call is waiting in the ACD skill queue but also a call is waiting in the attendant queue, which takes priority? which will be presented to be answered first?
Thanks


Andy Backs
Voice and Data Networks

 

[wildcard100001]

Somebody correct me if I'm wrong on my thoughts about this post.... But when dialing 0, your not in queue, more like calls would stack up on call apperance buttons on the attendant set. If the phone is busy on a call the queue won't deliver the queued call. So, if you had multiple calls on your call appearance lines you would not receive a queue call until the attendant set was idle.

To change that, enable your ACD queue for Multiple Call Handling. Both types of calls should stack up on the caller appearance buttons (a-f etc)


Thanks,

Wildcard