I need suggestions on the best way to fix this problem…..
We have an operator who answers all outside calls to the main number. When it gets real busy, sometimes someone calling will go directly into the night mailbox. This is the problem. When all of her lines are full and the calls get sent to the night mailbox, it tells the caller that we are closed and to call back during normal business hours. The President of the company really did not like that very much. I need some suggestions on what I can do to correct this problem.
Please keep in mind. They really don’t like the automated attendant idea that much. I was thinking of maybe a queue of some kind except I am not sure on how to set it up.
The system is a G3siV4
Software Version: G3V4i.04.0.054.0 (Don’t Laugh)
Thanks in advance.
We have an operator who answers all outside calls to the main number. When it gets real busy, sometimes someone calling will go directly into the night mailbox. This is the problem. When all of her lines are full and the calls get sent to the night mailbox, it tells the caller that we are closed and to call back during normal business hours. The President of the company really did not like that very much. I need some suggestions on what I can do to correct this problem.
Please keep in mind. They really don’t like the automated attendant idea that much. I was thinking of maybe a queue of some kind except I am not sure on how to set it up.
The system is a G3siV4
Software Version: G3V4i.04.0.054.0 (Don’t Laugh)
Thanks in advance.