Attendant Backup

[dblcrona]

I just got a request from our HR department to look into options to aid our switchboard operator during peak hours. During peak times it is not unusual for her to get hit with 5 or 6 calls at once. Is there any way the system can be set up to put these calls on hold and play an automated message if they are not answered in 3 rings? I understand that this cna be done with attendant vectoring but I just don't know enough about this feature.

I have also heard that a function called Attendant Backup can be used to redirect overflow calls to another extension.

Can anyone provide me with any info on these or other features that might help my situation?

Thanks,
Ken Johnson

 

[Phoneman2]

You might want to look at WHY he/she are getting so many calls. If its just to route calls to the right department then a vector can help move the traffic for them. Wisdom is Knowledge
that is Shared

Thanks All Phoneman2

 

[randyb19]

If possible, why don't you have someone else log into the Attendant call group to assist in taking calls. It should not matter what type of phone they are using, especially if you have a huge phone directory that you can supply over the PC.