Hi,
We have created a custom recipient, fred@external-domain.com, so that when someone sends an email into us at fred@internal-domain.com it is forwarded on to the alternate recipient, fred@external-domain.com
The problem is, when the user logs into Outlook Express to get their email from the internet (fred@external-domain.com), the attachment has not come through with the message. All you see in the email is, for example, <<file.xls>> where the attachment should be. When viewing the message source you can see that the attachment is there.
If the same email is sent directly to fred@external-domain.com, the attachment can be seen and opened.
and if the same email is sent to another user in our company, one that does not have any alterate recipient, that user receives the attachment ok, so I know our exchange server is handling attachment fine and that the sender is sending their email correctly.
This problem does not happen all the time.
I checked the message source on the email that came through with the attachment and on the email that did not display the attachment and they both look the same, both say the encoding method is base64, etc.
Does anyone know what may be causing this problem?
We have created a custom recipient, fred@external-domain.com, so that when someone sends an email into us at fred@internal-domain.com it is forwarded on to the alternate recipient, fred@external-domain.com
The problem is, when the user logs into Outlook Express to get their email from the internet (fred@external-domain.com), the attachment has not come through with the message. All you see in the email is, for example, <<file.xls>> where the attachment should be. When viewing the message source you can see that the attachment is there.
If the same email is sent directly to fred@external-domain.com, the attachment can be seen and opened.
and if the same email is sent to another user in our company, one that does not have any alterate recipient, that user receives the attachment ok, so I know our exchange server is handling attachment fine and that the sender is sending their email correctly.
This problem does not happen all the time.
I checked the message source on the email that came through with the attachment and on the email that did not display the attachment and they both look the same, both say the encoding method is base64, etc.
Does anyone know what may be causing this problem?
