Aria 130 Hunt Group attributes

[2311angel]

Hello,

At work, we have an Aria 130c IP, and I want to change a couple of things.

On Group 760, stations 100 and 150 ring when an external call comes in. VM Msg 10 will play after 20 seconds reporting that "All lines are busy" and to please hold.
In order to change that message, I know to do it from the Admin phone (150 at work), and TRANS 06, VM number, record, done.

After the VM Message plays to the caller, the RingBack tone plays for 20 more seconds, before the message repeats.
I have been tasked to find out if we can have it play the External Music 1, instead of the ringback tone.
If someone would be able to let me know if this is possible, or how to do it, I would be grateful for that.

I also wonder, is it possible to configure the hunt group to ring in to a CCR menu if there is no response after a long time?
IE: [Call IN] --20 sec -- > [VM 10 plays Lines busy] --RBack tone--> [VM 10 repeats] --3 min --> [Overflow to CCR]
Is this possible ?

Thanks
2311angel

 

[eats4treats]

Hi 2311angel

I cant say for sure as we work on the LDK and IPLDK range but the principals are the same.

In order to play music after the 1st announcement all the users in the group need to be busy. Music will not be played if a station in the group is available to take a call.

The 1st announcement is message only with no break out options. The 2nd announcement can be used with CCR table 228. So record a new greeting and program announcement location 2 accordingly, then go to pgm228 + new message number + program each digit.

Hope this helps

Eats

Ok, Press Trans *#..... TRANS/PGM..... the transfer key?.......sigh!