We have a couple of dozen 9608s out and they are working just fine. Couple of odd things, but nothing insurmountable. We have a small system that should be going in now and we really don't care for the 9620 phones as much (have to navigate for everything instead of just pressing a button). And even though they're on sales hold, I'm thinking of using the 9608 phones anyway. I know that it won't be a supported install. What would you do?
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Are folks really having trouble with 9608 phones?
- Thread starter mforrence
- Start date
Issues I've had with customers and the 9608s we use in house.
Buttons light when they shouldn't. For example I have a lamp on right now for an "Account Code" button that sometimes has a green and red lamp and others has just a green. There should be no light on an account code button.
My ABT35 headset does not always operate the electronic hook switch so often I must hit the Headset button on the phone to activate it manually.
When on a call the 4 buttons at the bottom of the display do not always update properly. I'll often have the Redial/Status/blank/Features on the display when on an active call unless I put the call on hold and pick it back up.
Those are my only real issues with the phones. I see this same behavior on all phones in-house and similar issues with customer sites. As you said nothing you can't work around if the customer is willing to be reasonable.
Kyle Holladay
ACSS & APSS SME Communications
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA
"I have one speed, I have one gear...GO!!!" - Charlie Sheen
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
Buttons light when they shouldn't. For example I have a lamp on right now for an "Account Code" button that sometimes has a green and red lamp and others has just a green. There should be no light on an account code button.
My ABT35 headset does not always operate the electronic hook switch so often I must hit the Headset button on the phone to activate it manually.
When on a call the 4 buttons at the bottom of the display do not always update properly. I'll often have the Redial/Status/blank/Features on the display when on an active call unless I put the call on hold and pick it back up.
Those are my only real issues with the phones. I see this same behavior on all phones in-house and similar issues with customer sites. As you said nothing you can't work around if the customer is willing to be reasonable.
Kyle Holladay
ACSS & APSS SME Communications
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA
"I have one speed, I have one gear...GO!!!" - Charlie Sheen
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
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