Arcserve 9 password recovery

[bhunji]

Hi,

I'm running Arcserve 9 with the patch for the jobstatus to be viewed by non-admins (ie, backup operators)on Windows 2000 server with SP2 on a few servers.

I get the following error message when I try to login with caroot:

Server <servername> failed to authenticate the user caroot (EC=-1) Please check the troubleshooting tips for authentication.

the weird thing is it worked fine for 3-4 days then it decided I no longer had access... also its not happening on every server(so far only 4 have been affected it seems), the only way I've found to regain access so far is to completely reinstall arcserve 9... which will be a pain in the butt if it needs to be done every 3 days,

anybody else having this problem?
is there a patch or fix for this that I'm unaware of?

 

[bhunji]

Found out it was due to renaming the server after arcserve had already been installed...

This is apparently only a windows problem...

 

[TudorP]

There are other ways of getting around that as well. Let me know if you are still having this problem.
TP

 

[bhunji]

my current solution was actually found in arcserves help...

basically I just run cstop.bat(to stop all the arcserve services) then go into the config folder and open discovery.cfg in notepad and change the primary name to the servers new name, then restart the services using cstart.bat

cstop and cstart are located in the CA\BrightStor ARCserve Backup folder...

after I do that my original password works again...

I'm kind of curious about the other ways to get around it though... like what are they and would they be any simpiler?

 

[TudorP]

Actually that is pretty good. I think there is also a utility called bsconfig.exe that allows you to change the caroot password/domain info. However changing the discovery.cfg is probably the safest...
cheers
TP