Arcserve 9.0 Media in device group GROUP0 is not in the scratch set

[niallo32]

I have Arcserve 9.0 Build 2052 installed on a Windows 2000 Server.

There is an incremental backup that runs at 23.40pm every night, and is a full backup on a Friday.

The last two nights, the backup hasn't run correctly, the following error appears in the log:
'Media in device group GROUP0 is not in the scratch set of pool Servername'

There are five tapes in the tape drive.

I'll paste the full log below.

Thanks in advance for any suggestions.

-------

Type Date Job Session Message
----------------------------------------------------------------------------------------------------
Information 2006/03/24 00:05:00 1562 Reschedule Backup Job for 3/24/06 at 11:40 PM.
Information 2006/03/24 00:04:40 1562 Backup Operation Failed.
Information 2006/03/24 00:04:40 1562 SERVER2 ( 10.x.x.x )
Information 2006/03/24 00:04:40 1562 SERVERNAME
Information 2006/03/24 00:04:40 1562 Missed Nodes/Volumes:
Information 2006/03/24 00:04:40 1562 Total Files backed up.................. 0
Information 2006/03/24 00:04:40 1562 Total Directories backed up............ 0
Information 2006/03/24 00:04:40 1562 -- Failed and Canceled status.......... 0
Information 2006/03/24 00:04:40 1562 -- Complete and Incomplete status...... 0
Information 2006/03/24 00:04:40 1562 Total Volumes to be backed up.......... 0
Information 2006/03/24 00:04:40 1562 -- Failed and Canceled status.......... 2
Information 2006/03/24 00:04:40 1562 -- Complete and Incomplete status...... 0
Information 2006/03/24 00:04:40 1562 Total Nodes to be backed up............ 2
Information 2006/03/24 00:04:40 1562 Serial No [Seq 0]...................... N/A
Information 2006/03/24 00:04:40 1562 Total number of sessions............... 0
Information 2006/03/24 00:04:40 1562 Media ID............................... 0000
Information 2006/03/24 00:04:40 1562 Media Name............................. N/A
Information 2006/03/24 00:04:40 1562 Media Pool............................. SERVERNAME
Information 2006/03/24 00:04:40 1562 Device Group........................... GROUP0
Information 2006/03/24 00:04:40 1562 *** Backup Summary for Job ID 1562 ***
Information 2006/03/24 00:00:09 1562 Job will be cancelled in 5 minute(s).
Information 2006/03/23 23:59:39 1562 5. <BLANK>
Information 2006/03/23 23:59:39 1562 4. THURSDAY [S/N:1000002,SEQ:1] SERVERNAME
Information 2006/03/23 23:59:39 1562 3. THURSDAY [S/N:1000096,SEQ:2] SERVERNAME
Information 2006/03/23 23:59:39 1562 2. THURSDAY [S/N:,SEQ:1] SERVERNAME
Information 2006/03/23 23:59:39 1562 1. THURSDAY [S/N:1000025,SEQ:1] SERVERNAME
Information 2006/03/23 23:59:39 1562 Please mount one of the following media in device group GROUP0:
W3828 2006/03/23 23:59:39 1562 Unable to find this media or a blank media. (MEDIA=THURSDAY, SEQ=1)
Information 2006/03/23 23:59:39 1562 Media in device group GROUP0 is not in the scratch set of pool SERVERNAME.
W3550 2006/03/23 23:59:39 1562 Failed to connect to media.(MEDIA=TUESDAY [S/N: ],SEQ=1,EC=ERROR TAPE NOT FOUND)
W3550 2006/03/23 23:53:30 1562 Failed to connect to media.(MEDIA=MONDAY [S/N: 1000099],SEQ=1,EC=ERROR TAPE NOT FOUND)
W3550 2006/03/23 23:53:29 1562 Failed to connect to media.(MEDIA=WEDNESDAY [S/N: ],SEQ=1,EC=ERROR TAPE NOT FOUND)
W3550 2006/03/23 23:47:20 1562 Failed to connect to media.(MEDIA=MONDAY [S/N: ],SEQ=1,EC=ERROR TAPE NOT FOUND)
E6500 2006/03/23 23:47:20 Client connect to tape failed.
Information 2006/03/23 23:40:24 1562 Description: Nightly Backup.
Information 2006/03/23 23:40:24 1562 Start Backup Operation. (QUEUE=1, JOB=1)
Information 2006/03/23 23:40:24 1562 Run Backup Job Scheduled for 3/23/06 at 11:40 PM.

 

[GSC]

Hi,
Check your media pool.
Under the daily for example you have a save and a scratch set. Arcserve can only write to tapes that are in the scratch set (unless the tape is a blank tape). So even if you have 5 tapes in the tape drive it will not work until you don't have one of those tapes in the scratch set.



I hope you find this post helpful.

Regards,
GSC

 

[niallo32]

I checked the Media Pool:

Under 'Save set', there are three entries, all from about three years ago.

Under 'Scratch set', there are a lot of entries for each day of the week.

How can I ensure, that the tapes that I mount each night are part of the Scratch set? Do I have to manually assign them each night, Under Media Pool/Assign?

Thanks

 

[GSC]

The tapes that you have in the scratch set must also match whatever you have in your device. Is that the case?
Also if they do match and you still get a failed you need to check the expiration date on your tapes. If it has expired it will fail as well.

If you have a working rotation then you should not have to manually assign them. But I have been working with this product for six years now and I've learned one lesson:
You'd better be safe than sorry.
Check your media pool as a part of your daily backup routine just to make sure that the tapes have been moved.



I hope you find this post helpful.

Regards,
GSC

 

[niallo32]

I'll check all that so. Thanks