ArcServe 2000 restore problem. (tapespanning)

[lko2]

Hi,

I am experiencing the following problem, and I haven't got a clue on how to solve the problem:

I have a full backup of a system and it is spanned on 2 tapes (same IDno seq #1 and seq#2) on one drive.
I am trying to restore a file on seq#2, and arcserve starts on seq#1, scans this, and then asks for seq#2. So far so good.
But after I have inserted Seq#2, it still ask for seq#2 ?!?
When I look in at the tape details under Device, it still says that it is seq#1 that is inserted. It seems like arcserve doesn't recognize that the tape has been changed.
The "funny" thing is that when I insert seq#2 from the beginning and then starts the restore process then Arcserve recognizes that it is seq#2 that is inserted and asks for seq#1 to beging scanning. And then when I insert seq#1 it recognizes that the tapes have changed and the scanning process continues until it asks for seq#2 then it cannot recognize that the tapes have changed???

I am using ArcServe 2000 advanced edition ver 7.0 (build 1086) on a windows 2003 server.

Does anyone have any idea of how to solve this?

Brgds
Lars

 

[ACiDelic]

It seems like it doesn't recognize that a tape was inserted into the drive. You should upgrade to service pack 5 to see if this is already fixed.