ArcServe 2000 has killed my server....

[Loonygirl]

Installed ArcServe client on my Win 2k server.
It made the server blue screen (I've never seen Win2k blue screen before!!! ) )
So we removed every part of ArcServe we could find.

Everything I can find has now been disabled as well (from the services pages), but when I boot in full blown Windows mode, the server blue screens and crashes (regardless of whether I log in or not). I *can* however boot into Safe mode. I've made a check of the server, and cannot find anything to do with CA still registered on the system. I cannot keep my server running in Safe Mode as there are critical pieces of software which don't run in safe mode which I need!!

Does anyone have any ideas why this has happened, and how I can fix it??

Thanks,

Sarah

 

[Stat1c]

Any error id's?

Get Fat Up!

 

[Loonygirl]

Where?
The blue screen says something about a memory error.
I have (quite literally) about 600 error messages in my event logs, which vary in what they say!

There is one residual piece of CA stuff on the system, which I have disabled via the services....but it still blue screens....

Sarah

 

[davidmichel]

So if all the ARCserve software has been either removed or disabled, what makes you think it is ARCserve???

Software at the application level can not crash Windows. The OS will capture it and record it in the Dr Watson log. To crash Windows the software has to come in at a lower level such as a driver. There are only two drivers for ARCserve one for OFA Open File Agent and one for VLO Virtual Library Option. Never saw VLO cause a problem, so unless you still have OFA installed I would suspect something else.

Next step is to get the exact Blue Screen message and troubleshoot it. Microsoft has several very good docs on troubleshooting blue screen crashes.

 

[Loonygirl]

Finally figured it...
ArcServe doesn't uninstall properly. It left about 20 keys in my registry which were killing my server...once removed, the server booted fine!

Thank you for all your help...

Sarah