Arcserve 11.1 sp2 MERGE Errors

[TheStressFactor]

Hello all,

I am quite deperate here so I hope someone can help.

Here is the story with logs and details below.

I am running Arcserve version 11.1 with SP2 installed. The OS is Windows 2003 Standard with SP1 which runs on a Dell Poweredge 2850 server.

The tape media I am using is LTO2 Ultrium Tapes. The error I am about to state is happening with multiple month end tape sets. At one point merging these tapes worked fine. Each month end set is from a brand new purchase of tapes so I do not believe I have multiple sets of bad brand new mdia.

Secondly the original tape drive that I had was Overland Powervault. The device was over 3 years old and I had thought the error I was possible receiving was due to the fact that the device was damaged so now i have a brand new Overland Arcvault 24. The same problem still persists.

So now on to the details. Whenever I try to merge a tape set by either merging the whole set or by session the job fails afters a few minutes. The merge seems to be fine for about 5 minutes or so and then it just dies.

Below is the the log error codes I receive are error 6304 (scsi sense error code), followed by a e8005, and e3713. I will copy and paste these if anyone needs them.

I have also tried reinstalling sp2 for arcserve which hasnt helped.

Does anyone have any suggestions as to what I can do? I am really enrvous as I need to be able to merge and recover from my month end tapes.

If anyone needs more info on the device or set up please let me know.

 

[TheStressFactor]

I just went ahead and uninstalled and reinstalled arcserver and tried again and it did not work. I did not patch it with sp2 again though so I just did that and rebooted and am trying again...though I doubt it will make a difference.

I will keep you posted.

 

[davidmichel]

sounds familiar, I think I responded to this some place else so I'll leave it at that.