I made the colossal mistake of buying an off the shelf computer (which will probably be an off the shelf case with a new mobo,etc if all else doesn't work out right. Without going into detail, I have problems. I don't know if it would help, but I would like to know what components are on the board, etc. I know there are apps for this, but I don't know which ones they are. Tech support is clueless.
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Apps to identify chipsets, other components?
- Thread starter jlockley
- Start date
Well you might see something like a Memory test that can do that, or benchmarking software. Windows System Tools may be able to tell you quite a lot. I think one example is some site like that has software for looking at your system in preparation for reccommendations for memory upgrades.
Here is some other site for testing software:
If you do not like my post feel free to point out your opinion or my errors.
Here is some other site for testing software:
If you do not like my post feel free to point out your opinion or my errors.
- Thread starter
- #5
Once again, Paparazi is right.
It is. You'd think, wouldn't you? For your entertainment only, see the conversation so far. It will take weeks to get it repaired, but since this is the second one with the same problem and searches show this Realtek/Vista issue to be manifest, I doubt it 's a hardware issue. If it is, I'd rather go it on my own than deal with Acer ever again, I think right now.
Their techs are not even idiots.As the repeated advice which does not address much of the information provided shows, they are bots. Except for the real tech guy with the extremely limited resources. I am back to that poor sod to see if I can rip into him hard enough to get pushed upriver to someone with at least a clue. (Anyone who doesn't understand how to uninstall upgrades really doesn't belong in tech support, does he????.)
Subject: No sound
Product: Desktop Aspire Aspire T690
Operating System: Windows Vista
Date Purchased: 11/23/2007
Submitted: 01/27/2008 10:08 PM
Last Updated: 01/31/2008 02:05 PM
Status: Updated by Customer
Serial Number
pts530x023722014762703
Discussion Thread
Customer 01/31/2008 02:05 PM
You have sent the same information despite a detailed update of system information. Your Phone Tech Support "expert" does not understand a) repair and b) the reason to uninstall recent updates before the drastic step of reinstall. "You realize my support resources are extremely limited". I need to speak to someone who knows something. In the meantime I am sharing this with every user website I can find. Get me help.
Response (Online Agent-03) 01/31/2008 01:36 PM
Dear Thank you for contacting Acer America. We apologize for the delay in responding to your inquiry. Acer does not offer a repair CD or repair option on the OEM recovery cds. The recovery media only has the ability to fully reinstall the operating system. To inquire about replacement recovery discs, please contact Acer Technical Support at 1-800-816-2237 Mon-Fri 7am-9pm CST and Sat-Sun 8am-5pm CST excluding holidays. Currently we are experiencing high call volume, so please expect your hold time to be longer than normal. If you are past the 90-day software warranty, you may purchase these online at and click the link for eRecovery CD Purchase. Respectfully,Acer America Online Technical Support
Customer 01/31/2008 12:34 AM
I repeat, I would like to know how to get a systems disk to try to do a repair (as opposed to the proposed new install, which is outrageous).Appropriate drivers are installed on this computer. Audiosrv is automatic and running properly.Sound is received.The speakers are recognized by the system.There is no output.Event manager and cbs files show no issues that should effect sound output. Please give me contact with someone who does not say "my support resources are very limited." The following is the direct x diagnostic report for sound. Please review and get back to me.Sound Devices-------------Description: Realtek Digital Output (Realtek High Definition Audio)Default Sound Playback: YesDefault Voice Playback: YesHardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_1019E619&REV_1000Manufacturer ID: 1Product ID: 100Type: WDMDriver Name: RTKVHDA.sysDriver Version: 6.00.0001.5548 (English)Driver Attributes: Final RetailWHQL Logo'd: n/aDate and Size: 1/15/2008 19:19:04, 2047576 bytesOther Files: Driver Provider: Realtek Semiconductor Corp.HW Accel Level: BasicCap Flags: 0x0Min/Max Sample Rate: 0, 0Static/Strm HW Mix Bufs: 0, 0Static/Strm HW 3D Bufs: 0, 0HW Memory: 0Voice Management: NoEAX(tm) 2.0 Listen/Src: No, NoI3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): NoDescription: Speakers (Realtek High Definition Audio)Default Sound Playback: NoDefault Voice Playback: NoHardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_1019E619&REV_1000Manufacturer ID: 1Product ID: 100Type: WDMDriver Name: RTKVHDA.sysDriver Version: 6.00.0001.5548 (English)Driver Attributes: Final RetailWHQL Logo'd: n/aDate and Size: 1/15/2008 19:19:04, 2047576 bytesOther Files: Driver Provider: Realtek Semiconductor Corp.HW Accel Level: BasicCap Flags: 0x0Min/Max Sample Rate: 0, 0Static/Strm HW Mix Bufs: 0, 0Static/Strm HW 3D Bufs: 0, 0HW Memory: 0Voice Management: NoEAX(tm) 2.0 Listen/Src: No, NoI3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No---------------------Sound Capture Devices---------------------Description: Aux (Realtek High Definition Audio)Default Sound Capture: YesDefault Voice Capture: YesDriver Name: RTKVHDA.sysDriver Version: 6.00.0001.5548 (English)Driver Attributes: Final RetailDate and Size: 1/15/2008 19:19:04, 2047576 bytesCap Flags: 0x0Format Flags: 0x0Description: Modem #0 Line RecordDefault Sound Capture: NoDefault Voice Capture: NoDriver Name: Driver Version: Driver Attributes: Date and Size: Cap Flags: 0x0Format Flags: 0x0
Customer 01/30/2008 02:41 PM
I spoke with tech support. They wanted to reinstall Vista with no further checks and reported that you had limited support capability when I noted that I would first want to uninstall several relatively recent programs to seek a solution before committing to days of setting up programs again, removing your bloatware, etc. I removed sound devices from device manager, reinstalled the correct driver package from Realtek site, and the computer recognizes the speakers but does not emit sound save one system sound. Setting the computer to "surround sound" I get a positive result on the rear right and left speakers only. (I am using the small speakers delivered with the desktop, but have tried others. No home theater). No other configuration tests positive for sound. I have experimented with speakers not o nly plugged into the green port, but all others. There is no sound.This appears to be a common issue with Vista and Realtek. Since you sold me both, I assume there is someone there who can resolve the problem.Also. The computer did not come with an OS disk or drive disk. How do I get these. The tech support person said it could only be rolled back (it can't) or reinstalled. I need a repair/restore option, which Vista provides from the disk only. Please advise.How do I reach tier two support. Please respond in less than 48 hours this time.
Response (Online Agent-03) 01/29/2008 02:43 PM
Dear Thank you for contacting Acer America. We apologize for the delay in responding to your inquiry. It may help to refresh the sound driver. To do this, click on Start > right click on My Computer > click on Manage. In the window that comes up, click on Device Manager and locate the Sound, Video and Game Controllers heading. Click on the + next to the heading and then right-click on the device and go to Uninstall. After uninstalling, reboot and Windows should detect the sound card and reinstall. The speakers should be plugged into the green port in the middle. Also, make sure the volume for the main volume and the wav volume is turned up accordingly.If this does not resolve the issue or you need further assistance with this, please contact Acer Technical Support at 1-800-816-2237 Mon-Fri 7am-9pm CST and Sat-Sun 8am-5pm CST excluding holidays. Currently we are experiencing high call volume, so please expect your hold time to be longer than normal. Respectfully,Acer America Online Technical Support
Customer (Jo Lynne Lockley) 01/28/2008 11:24 PM
Since reinstallation of the Realtek AC'97 Audio Codecs the system no longer recognizes the speakers. Is there telephone support? It has been over 24 hours since submission of the first inquiry.
Customer 01/27/2008 10:08 PM
Desktop has no sound, neither front nor back ports.System and problem details:-Windows Home Premium. Original configuration.-not muted - sound turned up to maximum volume on computer controls.-device enabled on speaker interface-device recognized on plug in as rear speaker out.-all rear ports tried- 2 different speaker sets tried-Control panel shows speakers to be identified and working normally-Listed sound devices in Device manager are Realtek HD Audio and Unimodem half duplex audio device. both working correctly.-Speakers plugged in/turned up full.-Recent software additions: Microsoft Expression web, Legacy copy of Adobe Illustrator, Mozilla updates.-Audio driver version: 6.0.1.5374-Direct X version 10.0Please advise.
It is. You'd think, wouldn't you? For your entertainment only, see the conversation so far. It will take weeks to get it repaired, but since this is the second one with the same problem and searches show this Realtek/Vista issue to be manifest, I doubt it 's a hardware issue. If it is, I'd rather go it on my own than deal with Acer ever again, I think right now.
Their techs are not even idiots.As the repeated advice which does not address much of the information provided shows, they are bots. Except for the real tech guy with the extremely limited resources. I am back to that poor sod to see if I can rip into him hard enough to get pushed upriver to someone with at least a clue. (Anyone who doesn't understand how to uninstall upgrades really doesn't belong in tech support, does he????.)
Subject: No sound
Product: Desktop Aspire Aspire T690
Operating System: Windows Vista
Date Purchased: 11/23/2007
Submitted: 01/27/2008 10:08 PM
Last Updated: 01/31/2008 02:05 PM
Status: Updated by Customer
Serial Number
pts530x023722014762703
Discussion Thread
Customer 01/31/2008 02:05 PM
You have sent the same information despite a detailed update of system information. Your Phone Tech Support "expert" does not understand a) repair and b) the reason to uninstall recent updates before the drastic step of reinstall. "You realize my support resources are extremely limited". I need to speak to someone who knows something. In the meantime I am sharing this with every user website I can find. Get me help.
Response (Online Agent-03) 01/31/2008 01:36 PM
Dear Thank you for contacting Acer America. We apologize for the delay in responding to your inquiry. Acer does not offer a repair CD or repair option on the OEM recovery cds. The recovery media only has the ability to fully reinstall the operating system. To inquire about replacement recovery discs, please contact Acer Technical Support at 1-800-816-2237 Mon-Fri 7am-9pm CST and Sat-Sun 8am-5pm CST excluding holidays. Currently we are experiencing high call volume, so please expect your hold time to be longer than normal. If you are past the 90-day software warranty, you may purchase these online at and click the link for eRecovery CD Purchase. Respectfully,Acer America Online Technical Support
Customer 01/31/2008 12:34 AM
I repeat, I would like to know how to get a systems disk to try to do a repair (as opposed to the proposed new install, which is outrageous).Appropriate drivers are installed on this computer. Audiosrv is automatic and running properly.Sound is received.The speakers are recognized by the system.There is no output.Event manager and cbs files show no issues that should effect sound output. Please give me contact with someone who does not say "my support resources are very limited." The following is the direct x diagnostic report for sound. Please review and get back to me.Sound Devices-------------Description: Realtek Digital Output (Realtek High Definition Audio)Default Sound Playback: YesDefault Voice Playback: YesHardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_1019E619&REV_1000Manufacturer ID: 1Product ID: 100Type: WDMDriver Name: RTKVHDA.sysDriver Version: 6.00.0001.5548 (English)Driver Attributes: Final RetailWHQL Logo'd: n/aDate and Size: 1/15/2008 19:19:04, 2047576 bytesOther Files: Driver Provider: Realtek Semiconductor Corp.HW Accel Level: BasicCap Flags: 0x0Min/Max Sample Rate: 0, 0Static/Strm HW Mix Bufs: 0, 0Static/Strm HW 3D Bufs: 0, 0HW Memory: 0Voice Management: NoEAX(tm) 2.0 Listen/Src: No, NoI3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): NoDescription: Speakers (Realtek High Definition Audio)Default Sound Playback: NoDefault Voice Playback: NoHardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_1019E619&REV_1000Manufacturer ID: 1Product ID: 100Type: WDMDriver Name: RTKVHDA.sysDriver Version: 6.00.0001.5548 (English)Driver Attributes: Final RetailWHQL Logo'd: n/aDate and Size: 1/15/2008 19:19:04, 2047576 bytesOther Files: Driver Provider: Realtek Semiconductor Corp.HW Accel Level: BasicCap Flags: 0x0Min/Max Sample Rate: 0, 0Static/Strm HW Mix Bufs: 0, 0Static/Strm HW 3D Bufs: 0, 0HW Memory: 0Voice Management: NoEAX(tm) 2.0 Listen/Src: No, NoI3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No---------------------Sound Capture Devices---------------------Description: Aux (Realtek High Definition Audio)Default Sound Capture: YesDefault Voice Capture: YesDriver Name: RTKVHDA.sysDriver Version: 6.00.0001.5548 (English)Driver Attributes: Final RetailDate and Size: 1/15/2008 19:19:04, 2047576 bytesCap Flags: 0x0Format Flags: 0x0Description: Modem #0 Line RecordDefault Sound Capture: NoDefault Voice Capture: NoDriver Name: Driver Version: Driver Attributes: Date and Size: Cap Flags: 0x0Format Flags: 0x0
Customer 01/30/2008 02:41 PM
I spoke with tech support. They wanted to reinstall Vista with no further checks and reported that you had limited support capability when I noted that I would first want to uninstall several relatively recent programs to seek a solution before committing to days of setting up programs again, removing your bloatware, etc. I removed sound devices from device manager, reinstalled the correct driver package from Realtek site, and the computer recognizes the speakers but does not emit sound save one system sound. Setting the computer to "surround sound" I get a positive result on the rear right and left speakers only. (I am using the small speakers delivered with the desktop, but have tried others. No home theater). No other configuration tests positive for sound. I have experimented with speakers not o nly plugged into the green port, but all others. There is no sound.This appears to be a common issue with Vista and Realtek. Since you sold me both, I assume there is someone there who can resolve the problem.Also. The computer did not come with an OS disk or drive disk. How do I get these. The tech support person said it could only be rolled back (it can't) or reinstalled. I need a repair/restore option, which Vista provides from the disk only. Please advise.How do I reach tier two support. Please respond in less than 48 hours this time.
Response (Online Agent-03) 01/29/2008 02:43 PM
Dear Thank you for contacting Acer America. We apologize for the delay in responding to your inquiry. It may help to refresh the sound driver. To do this, click on Start > right click on My Computer > click on Manage. In the window that comes up, click on Device Manager and locate the Sound, Video and Game Controllers heading. Click on the + next to the heading and then right-click on the device and go to Uninstall. After uninstalling, reboot and Windows should detect the sound card and reinstall. The speakers should be plugged into the green port in the middle. Also, make sure the volume for the main volume and the wav volume is turned up accordingly.If this does not resolve the issue or you need further assistance with this, please contact Acer Technical Support at 1-800-816-2237 Mon-Fri 7am-9pm CST and Sat-Sun 8am-5pm CST excluding holidays. Currently we are experiencing high call volume, so please expect your hold time to be longer than normal. Respectfully,Acer America Online Technical Support
Customer (Jo Lynne Lockley) 01/28/2008 11:24 PM
Since reinstallation of the Realtek AC'97 Audio Codecs the system no longer recognizes the speakers. Is there telephone support? It has been over 24 hours since submission of the first inquiry.
Customer 01/27/2008 10:08 PM
Desktop has no sound, neither front nor back ports.System and problem details:-Windows Home Premium. Original configuration.-not muted - sound turned up to maximum volume on computer controls.-device enabled on speaker interface-device recognized on plug in as rear speaker out.-all rear ports tried- 2 different speaker sets tried-Control panel shows speakers to be identified and working normally-Listed sound devices in Device manager are Realtek HD Audio and Unimodem half duplex audio device. both working correctly.-Speakers plugged in/turned up full.-Recent software additions: Microsoft Expression web, Legacy copy of Adobe Illustrator, Mozilla updates.-Audio driver version: 6.0.1.5374-Direct X version 10.0Please advise.
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