Any have tips on best way Adding Voicemail into this Vector

[m0zart01]

I began reading the Call Vectoring and Expert Agent Selection, but I need some expert assistance.

Can anyone provide tips on the way to best enter the option for voicemail in this vector?

If there is not a rep available in skill 84, they want to be prompted for the option to speak to the operator or leave a msg in a voicemail box that I have set up.



Number: 84 Name: Call Flow
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y
01 goto vector 207 if time-of-day is all 20:00 to all 08:00
02 goto vector 207 if time-of-day is fri 20:00 to mon 08:00
03 goto vector 217 if staffed-agents in skill 97 > 0
04 goto vector 98 if staffed-agents in skill 98 > 0
05 wait-time 2 secs hearing ringback
06 announcement 11185
07 wait-time 0 secs hearing silence
08 announcement 11148
09 wait-time 0 secs hearing silence
10 announcement 11114
11 wait-time 0 secs hearing silence
12 announcement 11111
13 goto step 25 if staffed-agents in skill 84 = 0
14 goto step 25 if calls-queued in skill 84 pri m > 2
15 queue-to skill 84 pri m
16 wait-time 0 secs hearing silence
17 collect 1 digits after announcement 11113 for none
18 goto step 23 if digits = 0
19 wait-time 30 secs hearing music
20 goto step 25 if oldest-call-wait in skill 84 pri m >= 600
21 goto step 16 if unconditionally
22 stop
23 route-to number 11214 with cov n if unconditionally
24 stop
25 route-to number 11215 with cov n if unconditionally
26 stop

thank you.

 

[m0zart01]

Nevermind...

I was able to get it stream-lined.

Thanks.