Answer Detect Problems - Aspect Rel 8 & SER Centenium Dialler

[BarkyBoy]

Struggling to make the ADC's work ie ring no answers etc are being passed through to agents rather than being filtered by the ADC.

I can confirm the settings of the CCT are correct & that the tones passed from the network are not irregular (we have in the past used the same carrier without apparent fault).

Any ideas?

 

[Moebius01]

What configuration do you have for the dialer? When it passes the MakePredCall message, there are a couple parameters for the Answer Detection settings. Maybe a combination is making it "too" sensitive. I had a similar problem once, but don't remember exactly what I found as the root.

Also, is this going through contact server or the app bridge?

If the WaitAnswer step is sending calls to the agent, it would tend to indicate something in the ringing is fooling the ACD into detecting an answer. I'd set up a call to a known RingNoAnswer number (like on your switch) then monitor the outbound trunk to see if you hear anything that might fool the ACD.

 

[JacquiB]

Hi,

Did you ever get a fix for this issue? We are seeing the same problem, with the same ACD and Dialler and are struggling to find a solution to solve it.

Any help would be appreciated.

Thanks
Jacqui