Answer Detect Cards

[BarkyBoy]

How many Answer Detect Ports do you require per Agent in a standard outbound solution.
ie for a 110 seat outbound call center how many cards do I need???

 

[Moebius01]

I don't think there is a set requirement, rather an estimate would be needed based on several factors. For example, are you talking about 110 active agents at one time, or 110 total seats throughout the day? The other factors would be average call length, and average agents online so you have an idea of how many calls placed per hour.

At 110 seats, I would think 1 card with 2 daughter boards (gives you 64 ports) would suffice. Even with 110 active agents, you could assume 15 - 20 coming available at any given time, meaning you wouldn't be placing more than 30 or 40 calls at a time.

Also, with the new FCC regs coming online which includes less than 3% abandonment rate for outbound (of course that wouldn't apply depending on the type of business), you wouldn't want to be putting to many calls in queue anyway.

Sorry if that manages to come out like a politician dancing around a question, but there are too many factors to set a solid number on that. So far, any outbound campaigns we've done have been either more power dialing than predictive (ie. agent goes avail, call is placed), or on such a small scale that the numbers are negligible.

 

[BarkyBoy]

Many Thanks.