Another simple Vector question? ? 1

[98Converter]

Can someone explain why when I call this vector it does not get by the 3rd step? I test right now and the time is 10:30am est. So, should it ignore the first 3 steps and follow the 4th? Nobody is staffed in either skill-

Thanks,
CJH

01 goto step 20 if staffed-agents in skill 20 > 0
02 goto step 7 if staffed-agents in skill 4 > 0
03 goto step 7 if time-of-day is mon 06:00 to fri 10:00
04 goto step 17 if time-of-day is mon 10:00 to fri 06:00
05 goto step 17 if time-of-day is fri 19:00 to mon 06:00
06 goto step 18 if calls-queued in skill 4 pri m > 9
07 announcement 3999 (welcome message)
08 queue-to skill 4 pri m
09 wait-time 20 secs hearing music
10 announcement 3022 (hold 1)
11 wait-time 30 secs hearing music
12 collect 1 digits after announcement 3024 for none (hold 2)
13 goto step 18 if digits = 1
14 goto step 12 if digits > 1
15 wait-time 30 secs hearing music
16 goto step 12 if unconditionally
17 announcement 3025 (after hours)
18 messaging skill 1 for extension 4357
19 stop
20 disconnect after announcement 3993 (emergency message)

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[Slanj]

What kind of errors are you getting when you look at <display events> category: vectors?

can you run a li mem hunt 20

and

li mem hunt 4

just to be sure no one is logged in?

 

[SF0751]

Step 3 will only go to step 7 if the time is between 6:00am on Monday and 10:00am on Friday. Since you are testing at 10:30am on Tuesday, it only makes since that it never goes to step 4. Which is good, because step 4 routes you to 17 if the time is between 10:00am on Monday to 6:00am on Friday.

I would try sometime like this:

[tt]01 goto step 18 if staffed-agents in skill 20 > 0
02 goto step 15 if time-of-day is all 19:00 to all 06:00
03 goto step 15 if time-of-day is fri 19:00 to mon 06:00
04 goto step 16 if calls-queued in skill 4 pri m > 9
05 announcement 3999 (welcome message)
06 queue-to skill 4 pri m
07 wait-time 20 secs hearing music
08 announcement 3022 (hold 1)
09 wait-time 30 secs hearing music
10 collect 1 digits after announcement 3024 for none (hold 2)
11 goto step 18 if digits = 1
12 goto step 12 if digits > 1
13 wait-time 30 secs hearing music
14 goto step 12 if unconditionally
15 announcement 3025 (after hours)
16 messaging skill 1 for extension 4357
17 stop
18 disconnect after announcement 3993 (emergency message)
[/tt]

Susan
"'I wish life was not so short,' he thought. 'Languages take such a time, and so do all the things one wants to know about.'"
- J. R. R. Tolkien, The Lost Road

 

[langl3y]

Trace the VDN (list trace VDN xxxxx) and see where the call is stopping or what it's doing.

Cheers
Langl3y

 

[98Converter]

I think Susan nailed it on the head- I had an "all all" in there at first, but forgot some other stuff so I removed it and tried to get specific on days.

Thanks Susan I'll give it a try.

Regards,
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.