Alticonsole active call & DNIS display 1

[argonaut1]

How do I configure Altiware so that I can see when a caller uses our 800 number? I've already tried to configure the DNIS routing

 

[chiacomo]

What kind of trunks do you have? Analog, PRI, etc?
Is your toll-free number pointed to your main number?

 

[argonaut1]

We have ananlog and PRI and IP. The 800 numbers are pointed to our main number which is a PRI.

 

[chiacomo]

If the toll-free number is pointed to your main number, the DNIS received by AltiGen will be the main number and will tag it as it tags the main number.

For example:
Your main number is 555-1212
Your 800 number is 800-555-1212
When the call is received by the AltiGen the DNIS information it receives is 555-1212, more than likely and the call will tagged accordingly.

If you want to tag the toll-free number differently in AltiConsole (and AltiView), you can have your provider point the toll-free number to a new or unused DID and make an entry in the DNIS table for that number...

Does the above make sense? Let me know if I need to clarify -- reading it now, it's clear as mud to me.

 

[argonaut1]

So if I read correctly, it'll be tagged as our main number since it's going through that path.
We have 4 different 800 numbers pointed to our main number. I was hoping I could name each number diffently so we could distinguish which ad or lead source it was coming from.
For example, if I did want an 800 number to have a DNIS name "bluelight ad" I'd have to assign it to a new or unused DID?

 

[chiacomo]

That's exactly right. The phone company is sending your main number as the DNIS information (most likely) and that's all the AltiGen is getting. The PBX doesn't know that someone dialed a toll-free number which is essentially "piggy-backed" onto your main number.

In our part of the world, DIDs are $.20/month or less, each...