Alternate Vector routing

[tjaartv]

We have a requirement to distribute calls evenly between two sites using vector routing or any other means. That means, the first call hitting the vector routes to destination A, the second call to B, the third call to A, etc...

Any suggestions would be appreciated.

 

[dufus2506]

The system doesn't exactly have a percentage allocator. This would be a task best done by your provider.

Calls can be sent through routing plans that can allocate traffic to any sites as a percent of offered calls.

If you're trying to balance the calls inside a system, well, again the vectors don't really have a command that can do that.

The best I've come up with was to check a VRT. I put all the odd numbered NPA-NXX combinations (we deal mostly with local callers) in a VRT, and if the caller came from an odd numbered NPA-NXX they went to split A. If the caller came from an even numbered NPA-NXX, then it fell through to split B.

It works really well. The calls arrive randomly enough so that the distribution is very even.

Carpe dialem! (Seize the line!)

 

[BIS]

As said above, you cannot do this easy with vectoring alone. You can however pretty easily set something like this up if you have a conversant for example.

 

[janaya]

Are the calls coming in over an 800 number? If so your 800 provider can do this, and it's very easy and takes very little time to set up.

John

 

[DAVIDPAYNE]

Assuming that you have the same carrier at both sites, I would have to agree with John, The carrier can do this very easily.
Other wise you would have to front in the calls with and IVR that then could be programmed to send the calls to deferent locations, the problem with this method is that you would tie up two lines for every call to the alternate locations.
Using the carrier for this function will not.

 

[johnnydialtone]

I have done something similar with time of day routing switching between VDNs every so often. Trunking wasn't a problem as volumes are low. I was promised no day to day changes based on what was happening at the outside sites.

01 goto vector 195 if time-of-day is sat 00:01 to sat 23:59
02 goto step 30 if time-of-day is sun 00:01 to sun 23:59
03 goto step 30 if time-of-day is all 21:00 to all 06:29
04 goto step 32 if time-of-day is all 06:30 to all 06:59
05 goto step 30 if time-of-day is all 07:00 to all 07:59
06 goto step 32 if time-of-day is all 08:00 to all 08:29
07 goto step 30 if time-of-day is all 08:30 to all 08:59
08 goto step 28 if time-of-day is all 09:00 to all 09:29
09 goto step 32 if time-of-day is all 09:30 to all 09:59
10 goto step 30 if time-of-day is all 10:00 to all 10:29
11 goto step 28 if time-of-day is all 10:30 to all 10:59
12 goto step 32 if time-of-day is all 11:00 to all 11:29
13 goto step 30 if time-of-day is all 11:30 to all 11:59
14 goto step 28 if time-of-day is all 12:00 to all 12:29
15 goto step 32 if time-of-day is all 12:30 to all 12:59
16 goto step 30 if time-of-day is all 13:00 to all 13:29
17 goto step 28 if time-of-day is all 13:30 to all 13:59
18 goto step 32 if time-of-day is all 14:00 to all 14:29
19 goto step 28 if time-of-day is all 14:30 to all 15:29
20 goto step 32 if time-of-day is all 15:30 to all 15:59
21 goto step 30 if time-of-day is all 16:00 to all 16:29
22 goto step 28 if time-of-day is all 16:30 to all 16:59
23 goto step 30 if time-of-day is all 17:00 to all 17:29
24 goto step 32 if time-of-day is all 17:30 to all 17:59
25 goto step 30 if time-of-day is all 18:00 to all 18:59
26 goto step 28 if time-of-day is all 19:00 to all 20:59
27 stop
28 route-to number 5116 with cov y if unconditionally
29 stop
30 route-to number 5117 with cov y if unconditionally
31 stop
32 route-to number 5118 with cov y if unconditionally