Alpha Taging 16XX handsets

[IPGuru]

Ok I am having a brain fade moment & don't want to embarrass myself in the main forum.

our customer wants to alpha tag incoming calls from the system directory, easy.

well the names are in the directory & they show fine on system status, for the life of me I can't remember how to get the name to display on a 1608 handset

A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[tlpeter]

You mean the name of the use?
It is in the menu of the phone.
From 9.0 you can set this from the new tui.

BAZINGA!

I'm not insane, my mother had me tested!

 

[tlpeter]

Funny guy, this is the main forum

BAZINGA!

I'm not insane, my mother had me tested!

 

[amriddle01]

Doh...

 

[amriddle01]

BTW, for Directory entries you don't do anything, it just shows.... exception being SIP where you need to change the setting to favour directory not trunk

 

[IPGuru]

Amriddle {quote]BTW, for Directory entries you don't do anything, it just shows[/quote]

Not on this particular site it doesn't :-(

it is the directory entry we need displaying & the system is on V4.2.17

A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[amriddle01]

Is it SIP trunks?

 

[tlpeter]

4.2 does not work anymore with the directory.
4.0 does by the way
Or you need to upgrade to 8.0


BAZINGA!

I'm not insane, my mother had me tested!

 

[amriddle01]

Yeah, it worked from 4.0 to 4.2 matching directory against SIP. They broke it at 4.2 and denied it ever worked, they then took until Release 8 to bring it back...but as a new feature they so graciously added after several GRIP requests

 

[IPGuru]

This customer Has ISDN not SIP (did they break it on ISDN as well ? I cant believe I haven't seen that before)

A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[tlpeter]

ISDN works fine on every release and that is something that i cannot recall as ever being broken but now i guess Avaya will one day
Isn't the screen just not big enough?


BAZINGA!

I'm not insane, my mother had me tested!