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Aloha 6.7 price change

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AlohaRoss

AlohaRoss

IS-IT--Management
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I have an aloha 6.7.45 system Table service
Every time they choose Price changes, the Aloha manager crashes. They are using Aloha Legacy. Anyone have any ideas what would cause this?

AlohaRoss
 
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Try running this with Aloha Manager closed:

%iberdir%\bin\dbup3.exe /iberdir %iberdir% /dbfinput %iberdir%\newdata /dbfoutput %iberdir%\newdata /attended /debug /dbfonly /forceupgrade /forcesecurity

then launching it and trying again.
 
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Last line should read "then relaunching Aloha Manager and trying again".
 
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I ran as instructed and it still does the same thing. Would there be anything in the aloha.ini that would cause this? I have installed 6.7 numerous times with out issue, until now.

Here is debout.txt

Sep 08, 13:18:19, [3620], [STATUS],,""
Sep 08, 13:18:19, [3620], [STATUS],,"............................................................"
Sep 08, 13:18:19, [3620], [STATUS],,"AlohaMgr starting... version 6.7.45.5199 "
Sep 08, 13:18:19, [3620], [INFO],," MODE SETTINGS"
Sep 08, 13:18:19, [3620], [INFO],,"***** Version: 6.7.45.5199 "
Sep 08, 13:18:19, [3620], [INFO],,"Unable to read ESP.EXE version string for file - E:\BootDrv\Aloha\Backoffice\Schedule\ESP.EXE"
Sep 08, 13:18:19, [3620], [INFO],,"LoadIberStrings() - Loaded version 6.7.45.0, E:\BootDrv\Aloha\bin\IBERSTR.DLL"
Sep 08, 13:18:19, [3620], [INFO],,"***** Workstation: ALOHABOH"
Sep 08, 13:18:19, [3620], [INFO],,"***** TableService Only"
Sep 08, 13:18:19, [3620], [INFO],,"***** Site Id: 1"
Sep 08, 13:18:19, [3620], [INFO],,"*****Start of WORK in InitInstance"
Sep 08, 13:18:19, [3620], [INFO],,"*****Before AlohaMgr create"
Sep 08, 13:18:20, [3620], [INFO],,"*****Before AlohaMgr RequestCtlSvr"
Sep 08, 13:18:20, [3620], [INFO],,"CAlohaMgrApp::RequestCtlSvr() called..."
Sep 08, 13:18:20, [3620], [INFO],,"WaitForCtlSvrStartupComplete()..."
Sep 08, 13:18:20, [3472], [INFO],,"ACtlSvrConnect: (thread) - Begin Run()"
Sep 08, 13:18:21, [3472], [INFO],,"ACtlSvrConnect: (thread) - startup complete."
Sep 08, 13:18:21, [3620], [INFO],,"WaitForCtlSvrStartupComplete()...complete."
Sep 08, 13:18:21, [3620], [INFO],,"*****Before AlohaMgr OnLogin"
Sep 08, 13:18:21, [992], [INFO],,"ALOHASEC.EXE initializing..."
Sep 08, 13:18:21, [3620], [INFO],,"CAlohaMgrApp::RequestCtlSvr() called..."
Sep 08, 13:18:28, [992], [INFO],,"LoadIberStrings() - Loaded version 6.7.45.0, E:\BootDrv\Aloha\bin\IBERSTR.DLL"
Sep 08, 13:18:28, [992], [INFO],,"In AlohaSec/LoadSecurityData, BEFORE reading data files"
Sep 08, 13:18:28, [992], [INFO],,"In AlohaSec/LoadSecurityData, AFTER reading data files"
Sep 08, 13:18:28, [992], [INFO],,"CBOHSecurity::SecuritySetup() - nonSQLMode - successful return."
Sep 08, 13:18:28, [3620], [INFO],,"MNT4X.DLL in InitInstance..."
Sep 08, 13:18:28, [3620], [INFO],,"AlohaMgr Login: Aloha Support"
Sep 08, 13:18:28, [3620], [INFO],,"*****Before NewModuleAdded"
Sep 08, 13:18:28, [3620], [INFO],,"CTL4X.DLL in InitInstance..."
Sep 08, 13:18:28, [3620], [STATUS],,"CTL4X.DLL initializing... version 6.7.45.5199 "
Sep 08, 13:18:28, [3620], [INFO],,"CAlohaMgrApp::RequestCtlSvr() called..."
Sep 08, 13:18:28, [3620], [INFO],,"LoadIberStrings() - Loaded version 6.7.45.0, E:\BootDrv\Aloha\bin\IBERSTR.DLL"
Sep 08, 13:18:28, [3620], [INFO],,"EDTPUNCH.DLL in InitInstance..."
Sep 08, 13:18:28, [3620], [INFO],,"TIMEZONE=INTL - using time zone information from the BOH computer"
Sep 08, 13:18:28, [3620], [INFO],,"TIMEZONE: Reading E:\BootDrv\Aloha\data\timezone.ini"
Sep 08, 13:18:28, [3620], [INFO],,"TIMEZONE: Standard Name = Pacific Standard Time"
Sep 08, 13:18:28, [3620], [INFO],,"TIMEZONE: Daylight Name = Pacific Daylight Time"
Sep 08, 13:18:28, [3620], [INFO],,"TIMEZONE: Successfully read the Timezone.ini contents"
Sep 08, 13:18:28, [3620], [INFO],,"TIMEZONE: operating system time zone settings match values in TIMEZONE.INI"
Sep 08, 13:18:28, [3620], [STATUS],,"EDTPUNCH.DLL initializing... version 6.7.45.5199 "
Sep 08, 13:18:28, [3620], [INFO],,"LoadIberStrings() - Loaded version 6.7.45.0, E:\BootDrv\Aloha\bin\IBERSTR.DLL"
Sep 08, 13:18:28, [3620], [INFO],,"Mnt4x: Total Disk Space = 2654990336 bytes. Free = 1478844416 bytes"
Sep 08, 13:18:28, [3620], [INFO],,"LoadIberStrings() - Loaded version 6.7.45.0, E:\BootDrv\Aloha\bin\IBERSTR.DLL"
Sep 08, 13:18:28, [3620], [STATUS],,"MNT4X.DLL initializing on workstation ALOHABOH... version 6.7.45.5199 "
Sep 08, 13:18:28, [3620], [INFO],,"TIMEZONE=INTL - using time zone information from the BOH computer"
Sep 08, 13:18:28, [3620], [INFO],,"TIMEZONE: Reading E:\BootDrv\Aloha\data\timezone.ini"
Sep 08, 13:18:28, [3620], [INFO],,"TIMEZONE: Standard Name = Pacific Standard Time"
Sep 08, 13:18:28, [3620], [INFO],,"TIMEZONE: Daylight Name = Pacific Daylight Time"
Sep 08, 13:18:28, [3620], [INFO],,"TIMEZONE: Successfully read the Timezone.ini contents"
Sep 08, 13:18:28, [3620], [INFO],,"TIMEZONE: operating system time zone settings match values in TIMEZONE.INI"
Sep 08, 13:18:28, [3620], [INFO],,"Database Versions and Generation are Current."
Sep 08, 13:18:28, [3620], [INFO],,"MNT4X.DLL - Running Aloha Table Service..."
Sep 08, 13:18:28, [3620], [STATUS],,"USERTOOL.DLL initializing... version 6.7.45.5199 "
Sep 08, 13:18:28, [3620], [INFO],,"AlohaLab.DLL in InitInstance..."
Sep 08, 13:18:28, [3620], [INFO],,"Before CoFreeUnusedLibraries"
Sep 08, 13:18:28, [3620], [INFO],,"AlohaLab.DLL exiting..."
Sep 08, 13:18:28, [3620], [INFO],,"EDTPUNCH.DLL exiting..."
Sep 08, 13:18:28, [3620], [INFO],,"CTL4X.DLL exiting..."
Sep 08, 13:18:28, [3620], [INFO],,"After CoFreeUnusedLibraries"
Sep 08, 13:18:28, [3620], [INFO],,"*****After NewModuleAdded"
Sep 08, 13:18:28, [3620], [INFO],,"*****After AlohaMgr OnLogin"
Sep 08, 13:18:28, [3620], [INFO],,"*****End of InitInstance"
Sep 08, 13:18:38, [3620], [INFO],,"find_item: couldn't find item number 13827!"
Sep 08, 13:18:38, [3620], [INFO],,"//====================================================="
Sep 08, 13:18:38, [3620], [INFO],,"Mini Dump: MNT4X-6.7.45.5199-20140808-131838.dmp"
Sep 08, 13:18:38, [3620], [INFO],,"//====================================================="
Sep 08, 13:18:38, [3620], [INFO],,"Exception code: C0000005 ACCESS_VIOLATION"
Sep 08, 13:18:38, [3620], [INFO],,"Fault address: 172270D3 01:002260D3 E:\Bootdrv\Aloha\BIN\MNT4X.DLL"
Sep 08, 13:18:38, [3620], [INFO],,"Registers:"
Sep 08, 13:18:38, [3620], [INFO],,"EAX:00000000 EBX:000E050E ECX:00000000 EDX:0012EE2B ESI:00000110 EDI:00000000"
Sep 08, 13:18:38, [3620], [INFO],,"CS:EIP:001B:172270D3"
Sep 08, 13:18:38, [3620], [INFO],,"SS:ESP:0023:0012EE90 EBP:0012EFCC"
Sep 08, 13:18:38, [3620], [INFO],,"DS:0023 ES:0023 FS:003B GS:0000"
Sep 08, 13:18:38, [3620], [INFO],,"Flags:00210216"
Sep 08, 13:18:38, [3620], [INFO],,"version 6.7.45.5199 "
Sep 08, 13:18:38, [3620], [INFO],,"Operating system is Windows 7 (BuildNumber 7601, Platform 2, Version 6.1, Service Pack 1)"
Sep 08, 13:18:38, [3620], [INFO],,"Call stack:"
Sep 08, 13:18:38, [3620], [INFO],,"Address Frame Logical addr Module"
Sep 08, 13:18:38, [3620], [INFO],,"172270D3 0012EFCC 0001:002260D3 E:\Bootdrv\Aloha\BIN\MNT4X.DLL"
Sep 08, 13:18:38, [3620], [INFO],,"17224E9F 0012EFEC 0001:00223E9F E:\Bootdrv\Aloha\BIN\MNT4X.DLL"
Sep 08, 13:18:38, [3620], [INFO],,"172250CB 0012EFF8 0001:002240CB E:\Bootdrv\Aloha\BIN\MNT4X.DLL"
Sep 08, 13:18:38, [3620], [INFO],,"171EF401 0012F034 0001:001EE401 E:\Bootdrv\Aloha\BIN\MNT4X.DLL"
Sep 08, 13:18:38, [3620], [INFO],,"171E85C4 0012F1E4 0001:001E75C4 E:\Bootdrv\Aloha\BIN\MNT4X.DLL"
Sep 08, 13:18:38, [3620], [INFO],,"1703316C 0012F200 0001:0003216C E:\Bootdrv\Aloha\BIN\MNT4X.DLL"
Sep 08, 13:18:38, [3620], [INFO],,"17226701 0012F228 0001:00225701 E:\Bootdrv\Aloha\BIN\MNT4X.DLL"
Sep 08, 13:18:38, [3620], [INFO],,"170DEF1E 0012F25C 0001:000DDF1E E:\Bootdrv\Aloha\BIN\MNT4X.DLL"
Sep 08, 13:18:38, [3620], [INFO],,"1706C04C 0012F27C 0001:0006B04C E:\Bootdrv\Aloha\BIN\MNT4X.DLL"
Sep 08, 13:18:38, [3620], [INFO],,"170ABF7C 0012F2A0 0001:000AAF7C E:\Bootdrv\Aloha\BIN\MNT4X.DLL"
Sep 08, 13:18:38, [3620], [INFO],,"1707DAB0 0012F2FC 0001:0007CAB0 E:\Bootdrv\Aloha\BIN\MNT4X.DLL"
Sep 08, 13:18:38, [3620], [INFO],,"17071855 0012F31C 0001:00070855 E:\Bootdrv\Aloha\BIN\MNT4X.DLL"
Sep 08, 13:18:38, [3620], [INFO],,"773FC4E7 0012F348 0001:0001B4E7 C:\Windows\system32\USER32.dll"
Sep 08, 13:18:38, [3620], [INFO],,"77415855 0012F3C4 0001:00034855 C:\Windows\system32\USER32.dll"
Sep 08, 13:18:38, [3620], [INFO],,"774159F3 0012F40C 0001:000349F3 C:\Windows\system32\USER32.dll"
Sep 08, 13:18:38, [3620], [INFO],,"77407206 0012F428 0001:00026206 C:\Windows\system32\USER32.dll"
Sep 08, 13:18:38, [3620], [INFO],,"773FC4E7 0012F454 0001:0001B4E7 C:\Windows\system32\USER32.dll"
Sep 08, 13:18:38, [3620], [INFO],,"773FC5E7 0012F4CC 0001:0001B5E7 C:\Windows\system32\USER32.dll"
Sep 08, 13:18:38, [3620], [INFO],,"773F4F0E 0012F528 0001:00013F0E C:\Windows\system32\USER32.dll"
Sep 08, 13:18:38, [3620], [INFO],,"773F4F7D 0012F550 0001:00013F7D C:\Windows\system32\USER32.dll"
Sep 08, 13:18:38, [3620], [INFO],,"772C702E 0012F5BC 0001:0004602E C:\Windows\SYSTEM32\ntdll.dll"
Sep 08, 13:18:38, [3620], [INFO],,"77414F6C 0012F678 0001:00033F6C C:\Windows\system32\USER32.dll"
Sep 08, 13:18:38, [3620], [INFO],,"7741535A 0012F69C 0001:0003435A C:\Windows\system32\USER32.dll"
Sep 08, 13:18:38, [3620], [INFO],,"77407238 0012F6BC 0001:00026238 C:\Windows\system32\USER32.dll"
Sep 08, 13:18:38, [3620], [INFO],,"1707F70E 0012F6FC 0001:0007E70E E:\Bootdrv\Aloha\BIN\MNT4X.DLL"
Sep 08, 13:18:38, [3620], [INFO],,"1707313C 0012F718 0001:0007213C E:\Bootdrv\Aloha\BIN\MNT4X.DLL"
Sep 08, 13:18:38, [3620], [INFO],,"1706C0BE 0012F740 0001:0006B0BE E:\Bootdrv\Aloha\BIN\MNT4X.DLL"
Sep 08, 13:18:38, [3620], [INFO],,"170701F1 0012F760 0001:0006F1F1 E:\Bootdrv\Aloha\BIN\MNT4X.DLL"
Sep 08, 13:18:38, [3620], [INFO],,"170D39A4 0012F834 0001:000D29A4 E:\Bootdrv\Aloha\BIN\MNT4X.DLL"
Sep 08, 13:18:38, [3620], [INFO],,"170AE896 0012F854 0001:000AD896 E:\Bootdrv\Aloha\BIN\MNT4X.DLL"
Sep 08, 13:18:38, [3620], [INFO],,"170AC9AC 0012F874 0001:000AB9AC E:\Bootdrv\Aloha\BIN\MNT4X.DLL"
Sep 08, 13:18:38, [3620], [INFO],,"73398D27 0012F8B8 0001:00007D27 C:\Windows\WinSxS\x86_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d1cb102c435421de\ATL80.DLL"
Sep 08, 13:18:38, [3620], [INFO],,"Begin looping through registered threads..."
Sep 08, 13:18:38, [3620], [INFO],,"End looping through registered threads."
Sep 08, 13:18:38, [3620], [INFO],,""
Sep 08, 13:18:39, [3620], [INFO],,"//====================================================="
Sep 08, 13:18:39, [3620], [INFO],,"Mini Dump: ntdll-6.7.45.5199-20140808-131839.dmp"
Sep 08, 13:18:39, [3620], [INFO],,"//====================================================="
Sep 08, 13:18:39, [3620], [INFO],,"Exception code: C0150010 The activation context being deactivated is not active for the current thread of execution.

"
Sep 08, 13:18:39, [3620], [INFO],,"Fault address: 77303FD3 01:00082FD3 C:\Windows\SYSTEM32\ntdll.dll"
Sep 08, 13:18:39, [3620], [INFO],,"Registers:"
Sep 08, 13:18:39, [3620], [INFO],,"EAX:0012E598 EBX:0012FE08 ECX:00000000 EDX:001CFB88 ESI:00000000 EDI:001B07D0"
Sep 08, 13:18:39, [3620], [INFO],,"CS:EIP:001B:77303FD3"
Sep 08, 13:18:39, [3620], [INFO],,"SS:ESP:0023:0012E58C EBP:0012E5F4"
Sep 08, 13:18:39, [3620], [INFO],,"DS:0023 ES:0023 FS:003B GS:0000"
Sep 08, 13:18:39, [3620], [INFO],,"Flags:00200246"
Sep 08, 13:18:39, [3620], [INFO],,"version 6.7.45.5199 "
Sep 08, 13:18:39, [3620], [INFO],,"Operating system is Windows 7 (BuildNumber 7601, Platform 2, Version 6.1, Service Pack 1)"
Sep 08, 13:18:39, [3620], [INFO],,"Call stack:"
Sep 08, 13:18:39, [3620], [INFO],,"Address Frame Logical addr Module"
Sep 08, 13:18:39, [3620], [INFO],,"77303FD3 0012E5F4 0001:00082FD3 C:\Windows\SYSTEM32\ntdll.dll"
Sep 08, 13:18:39, [3620], [INFO],,"773FC641 0012FE4C 0001:0001B641 C:\Windows\system32\USER32.dll"
Sep 08, 13:18:39, [3620], [INFO],,"773FCC19 0012FEAC 0001:0001BC19 C:\Windows\system32\USER32.dll"
Sep 08, 13:18:39, [3620], [INFO],,"773F2E41 0012FEBC 0001:00011E41 C:\Windows\system32\USER32.dll"
Sep 08, 13:18:39, [3620], [INFO],,"Begin looping through registered threads..."
Sep 08, 13:18:39, [3620], [INFO],,"End looping through registered threads."
Sep 08, 13:18:39, [3620], [INFO],,""
Sep 08, 13:18:40, [992], [INFO],,"ALOHASEC.EXE exiting..."


AlohaRoss
 
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try created a fake item number 13827 as it looks like aloha crashed when looking for that number.
 
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Sheerdyn

Well done. I ended up having to add 13827-14000 before it stopped crashing. I totally missed the error in the debout. After I saw where you came up with that number the rest was trial and error. So I kept deleting the debout and then would do price change. after the first 25 times, of crashing i just created the rest to 14000 where the next item number was.
I thought for sure this was an aloha.ini issue



AlohaRoss
 
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You might want to try finding out what's causing that and rooting it out. Process Monitor from Sysinternals might help; set it up to filter out all processes except AlohaMgr.exe, then another filter to remove all operations except read file, and watch for the last .DBF to be read before the crash. Then open whatever that .DBF is (I'm guessing BTN.DBF) in Aloha Manager and get rid of the references to the non-existant items.
 
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