All slots dismounted

[akash]

I'm running Arcserve Backup for windows v9.0 (build 2020) with a compaq 20/40GB DAT 8 AL. The problem is that all the slots are marked as dimounted,even though a complete magazine of 8 tapes has been inserted.

I've searched for information online, and have tried the following:

1) Stopping the Removable storage service.
2) Disabling the backup devices in device manager.
3) Deleting the TapeEngine reg key and running device configuration.
4) Rebooting both the server and the tape drive.

None of these have helped. The tapes should be in ok, as they worked last week.

What can I try next? All help greatly appreciated.

Thanks
Akash

 

[davidmichel]

If the updates do not solve it

http://supportconnectw.ca.com/premium/storage/downloads/nt/v9/basb9-patchmenu.asp

then put the Tape Engine in debug and copy in the log containing the startup of the Tape Engine.

 

[vschumpy]

As this is an autoloader - did you try the option to mount the magazine using the ARCserve device manager GUI after physically inserting the magazine ?