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Agents still gets ringing alerts of calls even as the agent places the current call on hold

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Bidemi

Bidemi

Vendor
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Aug 10, 2016
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Hello,

How do we stop an agent from getting a ringing call alert when the agent places another call on hold.

Avaya IPOCC R10

Avaya IP office R10

Avaya 1608 phones

Thanks in advance
 
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You shouldn't get another call if you place the first one on hold in IPOCC:
Something else is happening here.

"Trying is the first step to failure..." - Homer
 
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