Certain agents cannot login to Agent desktop until the agent profile is deleted and recreated.
Please can anyone help with this. What could be causing this issue as it is happening frequently to some agents.
Below is a sample Log that shows Error "User not found":
GetCapabilities - Result: GetSupervisor | Login | GetOffsiteStatus
2021-08-31 14:31:16.110 CCTSERVER 10-18940 (CMF-1) 0 Debug None EvntIn User 5041 User Property Event - Property: Information, Caps=[Login | GetReadyStatus | GetNotReadyReason | GetSupervisor | SetPassiveTerminal]
2021-08-31 14:31:18.647 CCTSERVER 38-18108 (CMF-2) 0 Debug 37377745 EvntIn RoutePointAddress 3002 Contact Event - Contact: 5f6840f1-2048-4f7e-8e1d-5060a77c7ab4, State: Invalid
2021-08-31 14:31:27.089 CCTSERVER 37-19812 0 Major None Error Factory A CCT session aborted due to a CommunicationException: The server has rejected the client credentials.
InnerException -> System.Security.Authentication.InvalidCredentialException: The server has rejected the client credentials.
InnerException -> System.ComponentModel.Win32Exception: The logon attempt failed
2021-08-31 14:31:29.062 CCTSERVER 39-22112 0 Debug None EvntIn ContactManager User Property Event - Property: Information - IGNORED(User 5012 Not Found)
2021-08-31 14:31:29.128 CCTSERVER 4-24680 0 Debug None EvntIn ContactManager User Property Event - Property: Information - IGNORED(User 5012 Not Found)