Agent phones putting themselves in MSB/NRDY

[ericbrunson]

I have yet to witness it first hand, but my users are claiming that the agent phones on one of my ACDs are putting themselves into Make Set Busy and Not Ready status at about the same general time every day.

They say it started happening last week, so I don't think it was the Succession 3.0 upgrade from before Thanksgiving. I can't find any changes that may have taken place to make this happen and I can't find documentation on how to make a queue do this if I actually wanted it to.

Does anyone have a suggestion on where to look? Without any other direction I'm just going to sit in front of the agent phone from 10-11am and wait to see it happen.

 

[johnpoole]

their is a setup that logs an agent out on a walk away, might be he case. if the switch does anything that you can't program it to do, i generally think patch

44 RAJARSHI H ISS2:1OF1 ACD/NACD p18677_2.cpt
32 Q00792920- ISS2:1OF1 ACD/NACD p18123_2.cpt
26 Q00779816 ISS1:1OF1 ACD/NACD p18040_1.cpt
03 Q00689616 ISS1:1OF1 ACD/NACD p17512_1.cpt
29 Q00782006 ISS1:1OF1 ACD/NACD p18066_1.cpt

these are the acd patches i am running in my rls 3

john poole
bellsouth business
columbia,sc