Agent not logging in

[jsaad]

I have a MICS 6.1 with a Cp100 with basic call center. system is licensed for 2 groups, 10 agents (active).

I had 6 total agents, added 2 today. logged in agent 7 fine. Cannot log in agent 8. I go to the phone (a t7316e) press Login, enter agent id, and password and screen gives me IN, so I press the softkey under IN and nothing happens. This particular phone will not let any agent log in. Changed phones, changed ports, still no log in. on another phone, I can log in agents 1-7 just fine.

Any idea what I am doing wrong?

 

[Sam173]

is it the phone or you just can't log in your 8th agent. If it's the 8th agent that can't log in, see how many seats available, you may have to purchase more.

 

[jsaad]

system is licensed for 10 agents. basic call center.

 

[ironhorse17]

Delete a working agent to see if it is a number of agent issue pass 7.

 

[curlycord]

Check with supervisor set to see how many agents are logged in before logging agent 8 and also after attempted login by agent 8.



=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[jsaad]

I've never resolved this issue. System is licensed for 10 agents, only 6 are active, no supervisor.

when you try to log in, the phone never shows "logged into " so I am not sure what to do.

About the only thing I did not try was to reboot the cp100.