Sep 28, 2012 #1 ladee1017 Technical User Joined Sep 28, 2012 Messages 1 Location US Why is the agent unable to see the correct name of the CDN?
Oct 1, 2012 #2 marius1986 Technical User Joined Feb 7, 2011 Messages 60 Location RO do you refer to the skillset name that appears on the agent phone when a new call arrives? Upvote 0 Downvote