Agent Calls ring other phones on hangup 1

[manofdos]

I have a skill and when an agent hangs up the phone before the caller the call will ring another agent for 1 or 2 rings until the caller hangs up. I disabled disconnect supervision on the trunk but then modular messaging wouldn't cover because you need disconnect supervision for trunk to trunk transfers. I am at a loss.

Any Ideas?

 

[Stinney]

Check the VDN Return Destination on the VDN form. This feature returns a call to the VDN if the person who originated the call is still on the line.

This is a great feature if you constantly have people pressing the wrong prompt in a vector. The agent can simply tell the caller they pressed the wrong prompt (and give them the right one to press if they know it) and then hang up. The caller returns to the VDN which points them to the vector to start over again. This way agents don't have to take the time to transfer the call back into the VDN or forward them to the correct VDN without the caller learning what prompt to select.

 

[manofdos]

Looks like that took care of it.


Thanks!!!