Jun 22, 2005 #1 jelding MIS Joined Mar 12, 2004 Messages 32 Location CA For end user Agents is it possible to only display skillsets and applications that are relevant to them? Is it possible to configure Webclient in a way that agents cannot monitor the performance of other agents?
For end user Agents is it possible to only display skillsets and applications that are relevant to them? Is it possible to configure Webclient in a way that agents cannot monitor the performance of other agents?
Jun 22, 2005 Thread starter #2 jelding MIS Joined Mar 12, 2004 Messages 32 Location CA THis is of course for web client 4.5. Upvote 0 Downvote
Jun 23, 2005 #3 Momozone IS-IT--Management Joined Dec 2, 2004 Messages 103 Location IE Hi, If you have webclient you should have a thing called Agent Desktop Display. This can be installed on all machines to allow agents to log in and see stats for the skillsets they are assigned to. If you dont have webclient you could alway use the display queue button on the phoneset MoMoZoNe Upvote 0 Downvote
Hi, If you have webclient you should have a thing called Agent Desktop Display. This can be installed on all machines to allow agents to log in and see stats for the skillsets they are assigned to. If you dont have webclient you could alway use the display queue button on the phoneset MoMoZoNe
Jun 25, 2005 #4 mte0910 Programmer Joined Apr 20, 2005 Messages 232 Location US One word PARTITIONS. Upvote 0 Downvote