Advice on live chat options-IPO 500

[JordanWitthoft]

Hello all-

I have been given the task to come up with a live chat solution for our customer service people. Any recommendations? I just started looking at IPCC but so far the reviews are terrible. Any other solutions? While the integration into the phone system would be ideal I think it isn't a deal breaker.

Thanks!

 

[holdmusic34]

[URL unfurl="true"]https://www.ximasoftware.com/chronicall/dashboards/[/url]

Chronicall Presence is another Dashboards desktop utility that lists the current status of each Realtime agent, along with their agent image, extension, and current call details. Through Presence, agents can even chat and send files to each other or to customers throughout the world. Every chat message is stored within Chronicall and can be reviewed or reported on later.


I'm clear but my fighter is down.

 

[tlpeter]

Internal live chat or for external customers?
If external then IPOCC might be your way to go.
It looks nice but it is a crime to program.

BAZINGA!

I'm not insane, my mother had me tested!

 

[JordanWitthoft]

It would be external. Does chronicall do external live chat?