Additional Mailbox in outlook Folder List

[PLK3541]

Okay, as the IT guy for a fairly small agency, I have a user with an additional mailbox in his folder list of Outlook 2003. It looks as if there is two instance of the same Mailbox – User name. When I rename a subfolder in one Mailbox it changes in the other Mailbox. Both Mailboxes show up under “Deliver new e-mail to the following location”

For some reason I can't remove one of the mailbox from the Folder List. I follow the process of a KB article on removing a Mailbox from your Folder List with no success.
I went to =>View or change existing e-mail accounts => Microsoft Exchange Server => More Settings => Advanced tab => but nothing shows up in the additional mailbox scroll list.

This only became a problem because I am having issues synching the user contacts with his Blackberry.

For what it's worth:
Users machine = WinXP
MS Outlook 2003
MS Exchange 2003
MS Win2003 Server for SBS


Thoughts? Ideas? More Info?

Thanks in advance.


Pat

 

[ShackDaddy]

What happens when you log onto another workstation with his account and set up Outlook? The answer to that will tell you whether the problem is in the profile on the client or is something on the server. I tend to thing that it's something screwy with the client-side mail account settings.

Let us know,

ShackDaddy