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ACW: Where is the time increment administered?

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Ariadne

Ariadne

MIS
Jul 5, 2002
94
US
My brain can't seem to remember where the ACW is administered. I am trying to setup a group so that there is an automatic after call work time of 2 minutes before they are placed back automatically into the queue.
 
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Does ACW default to a certain time period if this field is unadministered?
 
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No it doesn't, you will stay in ACW until you select Manual or Auto in
 
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