ACW Question

[MenaceEnnis]

Hi ,

ACW has been covered earlier but did not provide an answer,
I know now that you set ACW time on VDN page 2 and or HuntG page 2. Stil this does not give me the correct result. agents are in ACW after 3min. instead of 20 sec.

Does the entry Allow VDN override messup things as i have the skill configured on the VDN rather than the vector (
which makes my vectors more resusable)

I've dug through the avaya manual and as far as i know everything is configured as in the manuals

please help

 

[Phoneman2]

I took a look at my setup. The vdn is blank as far as the ACW goes. The Hunt Group (page two)has 120 sec in the ACW.

Wisdom is Knowledge
that is Shared

Thanks All Phoneman2

 

[RGarcia87]

If you don't have the ACW button disabled on the phone the agents can easily put themselves back in ACW by simply pressing the button.

 

[AvayaHelp]

We have the VDN Skill'd and the ACW on the Hunt Form set. but like richgarcia87 said all the Agent has to do is press the ACW button and they stay in ACW mode until they Auto-in again.

Avaya, Octel, AUDIX, CMS and other fun stuff.

"There is always a way, it may not be pretty but there is always a way."

&quot;I don't have a technical solution to your management problem.&quot; <PeaveyPhones>

P:-D

 

[AvayaHelp]

Also just found an Avaya Doc that states yes the timed ACW interval for the VDN overrides the Timed ACW interval for the Hunt group. VDN override applies to VDN-TimedACW.


Avaya, Octel, AUDIX, CMS and other fun stuff.

&quot;There is always a way, it may not be pretty but there is always a way.&quot;

&quot;I don't have a technical solution to your management problem.&quot; <PeaveyPhones>

P:-D