Activesync/Mobile Phones/Expired Passwords

[WANguy2k]

We're rolling out new mobile phones that use Activsync to synchronize with our Exchange 2003 server. If a user changes their network password (on their PC), the phone stops sending/receiving mail without prompting the user to put in their new password, or even giving them a connection error. If the user tries to send mail from the phone, then they get get a connection error.

The only way around it is if the user knows to go into the activesync settings on the phone and enter the new password.

Is there a way around this? Maybe another authentication method that doesn't require their domain logon?

 

[markdmac]

Nope. Just educate your users that when they change their password they need to remember to do so on the PocketPC or SmartPhone as well.

This is no different than a user having to type the password at a workstation. If you have saved credentials then they need to be updated manually.

I hope you find this post helpful.

Regards,

Mark

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