ACR Question

[msk69]

Hi, Sorry if i am posting in wrong forum but it is due to the fact that most of the user visit this sub forum of Avaya.
I have ACR 15. and few extensions are defined in ACR for recording. The problem is that when i forward any extension (exist in ACR for recording) to another extension, ACR does not record calls and i have to add the extension in ACR where calls are being forwarded.
Is this any option to record forwarded extension call. I search within ACR in different menus and could not found a solution.

 

[msk69]

any help...

 

[kyle555]

not really because the call didn't terminate on the extension you're recording.

 

[msk69]

Hi Kyle,
Once a forum member told me that there is an option that should be enable in ACR to record the forwarded call but i dont remember which forum it was, i also tried to search but could found in Tek-Tips. Same should be the case if someone pick the call of extension programmed in ACR for recording.

 

[G van Hamburg]

I think the option you are looking for is/was called ‘follow the call’. Isn’t it on the page where you defined the stations?

Freelance Certified Avaya Aura Engineer

 

[msk69]

Hi pal, is this option for recording??? i mean doses it enable ACR to record extension getting calls from forwarded extension?

 

[G van Hamburg]

To be honest, I am not sure but you could give it a try. Perhaps the option is there for transferred calls only, not for forwarded calls. You could also look in CM if there is a (special)feature for this.

Freelance Certified Avaya Aura Engineer

 

[msk69]

I tried but could not found any option in CM, may be i missed, could somebody point the specific page or command.

I also reviewed the special application feature but could not found any option related to recording of forwarded call.

 

[msk69]

I am able to resolve the problem....under OPERATIO menu you will find a RECORDING CONTROL tab. When you edit that tab you will find a "FOLLOW THE CALL" option. It must be enable to record the call even if the recording extension has been forwarded to a non recording extensions.

Thanks for suggestions, especially G van Hamburg.