Mar 10, 2009 #1 lanrucj Technical User Joined Mar 8, 2009 Messages 27 Location US can some one give me a definition thanks
Mar 10, 2009 #2 MagnaRGP Technical User Joined May 19, 2005 Messages 1,647 Location CA CDN = control DN ACID = agent ID (Pos ID) within a particular ACD queue. Upvote 0 Downvote
Mar 10, 2009 Thread starter #3 lanrucj Technical User Joined Mar 8, 2009 Messages 27 Location US thank you Upvote 0 Downvote