ACDN Help Please

[adanali]

Hello Friends.
I have trouble with ACD calls. I have builded a new acdn (911) and made the NCFW 0911.
The zero is the digit when i use to dial main phone switch which is connected via a T1.
When i dial 911 on a phone set i hear a ring tone (only 1 time) then a long silence.... then i hear a recorded messa
ge on the main switch " it says the digists i have dialed are not completed ".
I have tried the NCFW with another normal sized extension ( 03366 ) it worked good. All other extensions have 4 digits except 911. Any help and advice will be appreciated.
By the way, the system is Option 11C.
Thank you very much.

 

[bigindian65]

when you say main phone switch, you mean the PSTN? is 0 your AC1 then?

 

[johnpoole]

if you dial 0911 what do you get?

john poole
bellsouth business
columbia,sc

 

[johnpoole]

i would take the maxp 1 acd out and build 911 as a dsc.. just put those digits on the tie..

john poole
bellsouth business
columbia,sc

 

[DeNDT]

I agree with the dsc - this also makes it easier to manipulate using your RLI if ties goes down.

 

[adanali]

Thank you guys. I could just found a chance working on this subject again. The problem was at the main switch side. There was digit translation there and i had to add 1 before 911 for NCFW. I have made it 01911 and it worked. While i am reading the same threads on the forums i have learned that NCFW is something about night forward DN. I do worry now how it works. If this is a night forwarding DN it must be a defined schedule for it. Where can i see or adjust it. Always something to be learn is remaining. Thank you very much again for your interest.

 

[Revolution1200]

I am probably wrong on this but I dont think you have a schedual for NCFW, for our setup here if all the agents log out of the ACD the call will forward to the NCFW DN

Stuart

 

[johnpoole]

that post is right, when the last agent logs off, that single acd group goes into night mode.. that's why we use maxp 1 acd, no stations, no agents.. ncfw is always active.. for the idc table, a 2250 console switches your cust into nights, last console to go into nights.. the night idc table works.. when you print a route data block, you will see a * beside the actice idc entry, either day or night.. inbound calls are modified via that table, it does not modify outbound

john poole
bellsouth business
columbia,sc